役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Your Job Field Application Engineer Main function of PCS Japan team is to be interface between customer and PCS BU Engineering team. We need one more resource to handle the increasing business opportunity. Our Team Datacom &
Your Job This position has the responsibility to input Design Preference and Manufacturing POV in early phase of Product development to realize the best cost performance. Our Team CCS Division / Operation Strategy What You Will
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
Key Responsibilities Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. Responds to fab issues by communicating with other
Procurement Field Representative - Nagoya/Gifu, Japan Company: Boeing Japan Kabushiki Kaisha Job ID: 00000420514 Date Posted: 2024-04-01 Location: JPN - Kagamihara, Japan, JPN - Nagoya, Japan Job Description Qualifications: (Japanese Follows) Boeing is currently seeking a
This position requires English language ability. JD is available in English only. 本ポジションは日本語JDの用意がありません。 Introduction Circulate all forms of value to unleash the potential in all people What can I do to help society thrive with the
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
A global tooling and equipment company is looking for a FIELD SERVICE ENGINEER to be based in Yokohama. About The Company The company is based in Europe with global operations and over 40,000 employees worldwide. In Japan
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Looking for a skilled backendbackend engineer who is interested in FintechFintech Products. Can work with GolangGolang/C#/Java Client Details Growing FintechFintech company with very flexible working culture and International team. Description * Supporting product development and developing implementations
Are you an experienced electrical engineer with a passion for project management? Are you ready to take on the challenge of facility expansion and drive innovation in our organization? We are looking for a Project Electrical Engineer to join our
About Cogent Founded in 2014, Cogent Labs is devoted to providing innovative solutions to real-world problems in order to improve peoples quality of work and life through intelligent automation. We believe achieving this goal requires a deep
About Cogent Founded in 2014, Cogent Labs is devoted to providing innovative solutions to real-world problems in order to improve peoples quality of work and life through intelligent automation. We believe achieving this goal requires a deep
About Us: Incubit is at the forefront of cutting-edge technology. We strive to push the boundaries of what is possible through deep tech and artificial intelligence. Join our dynamic team to redefine the future! Key Responsibilities:
Roles and Responsibilities: Client Management: Assume the role of overall in-charge for the project, operating from Onsite (Japan) Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements Dedicated customer Interfacing
About Recursive As the worlds population grows, we are facing a number of global challenges in the realms of environmental conservation, societal equity and ensuring that nobody is left behind in the transition to a digital
