Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven
役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $250 million in funding and a rapidly growing user base. Our
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Location: Japan (Tokyo) Role Overview: We are looking for a Systems Engineer to work closely with Major Account Manager in a defined set of accounts in the Service provider vertical. The Systems Engineers main mission will be to
Are you interested in a dynamic working environment where you are constantly presented with new challenges ? Do you enjoy fast-paced problem solving ? Would you like to see how our customers apply our products in
About Us: Client is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Client helps organizations of
職種 正社員 職務明細 Midokura is seeking a Support/customer success engineer as a point of contact to guarantee the right level of customer success to satisfaction. We are looking for a highly motivated individual who is willing to
About Us: Client is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. Client helps organizations of
