Reports To: Head of APAC Service & Strategy Position Summary The Director of Technical Service – Japan serves as the executive leader responsible for defining and executing ASP’s overall service strategy across the Japanese market. Operating
Job Description: About Organization Our department drives customer and technology transformation through digitalization, AI, and data-driven Customer Value Management (CVM) platforms. We enable personalized customer experiences and accelerate acquisition, retention, win-back, ecosystem cross/up-selling, and operational excellence
Since 1998, weve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there
Appaling points: Diverse End-User IT Support: Provide hands-on support across Windows, macOS, Microsoft 365, Active Directory, Intune/SCCM, and endpoint devices while managing the complete hardware lifecycle. Opportunity to Drive Service Excellence: Contribute to automation, continual service
Appealing Points: Lead Enterprise CX Transformation: Drive large-scale customer support and contact center transformation initiatives, assessing current operations and designing future-state operating models across voice, chat, email, social, and self-service channels. Shape AI-Powered Customer Experiences: Work