Role Summary The Director, Production Support & IT Service Management (ITSM) is a senior leadership role responsible for ensuring the stability, reliability, availability, and continuous improvement of Manulife Japans business-critical applications and technology services. The role
Appaling points: Diverse End-User IT Support: Provide hands-on support across Windows, macOS, Microsoft 365, Active Directory, Intune/SCCM, and endpoint devices while managing the complete hardware lifecycle. Opportunity to Drive Service Excellence: Contribute to automation, continual service