役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
求人内容 1/ Ensure KTBR (Keep the Business Running) & Operation Excellence for in-charge SAP module(s) 1.1/ Ensure effective troubleshooting to resume normal operation ASAP and within SLA. 1.2/ Perform quality service covering service request fulfillment, technical
Are you driven to design spaces that spark creativity and foster collaboration? CIC seeks a visionary Design Lead to join our team, transforming commercial interiors into dynamic, multi-purpose environments. With 4-5 years of experience, bring your
As a business partner facing role, the Business Analyst participates in strategic planning, business planning and analysis, needs analysis and business risk assessment and consults with business partners to shape demand and determine how to best
Overall Purpose Of The Job The Financial Control Manager will be responsible for the financial control of all legal entities under their control, ensuring the execution of all management and statutory financial accounting, secretarial governance, taxation,
Do you love Intranets, digital employee engagement and internal comms? Then this is the job for you! Were looking for experienced consultants to join our team to lead the delivery of major employee engagement initiatives at some
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and
Who We Are 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed
Roles and Responsibilities: Resolving incident cases Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed Incident tracking to ensure continuity across shifts Vendor management with PSTN Service provide, OEM
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Job Summary Develops and delivers detailed technology solutions through consulting project activities.Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification
Overview: Work with BLUE YONDER customers to better understand their needs and how BLUE YONDER’s products or services will fit those needs. Spend time learning everything they can about a variety of different industry verticals and
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and
職種 正社員 職務明細 Currie & Brownは、建設のコンサルティングを行う世界有数企業の1社です。有形資産の管理と活用についてお客様にアドバイスすることを専門にしており、イノベーション、専門性、経験の面で差別化を図っています。 Currie & Brownは、日本オフィスに勤務するプロジェクトマネージャーを募集しています。採用合格者は、Currie & Brownの能力を高め、プロジェクトの成功を通じて世界市場シェアを更に広げると共に、日本市場における取り組みにおいても支援することになります As Project Manager, Project Management (Construction Industry), you shall work to effectively promote Currie & Brown s capabilities and expand market share through successful delivery
