Job Description: About Organization Our department drives customer and technology transformation through digitalization, AI, and data-driven Customer Value Management (CVM) platforms. We enable personalized customer experiences and accelerate acquisition, retention, win-back, ecosystem cross/up-selling, and operational excellence
Job Description This role is designed for a skilled Genesys Cloud CX professional with strong expertise in platform administration, IVR/call flow development, issue analysis, and business support. The position requires assessing the current contact center environment, identifying
Appealing Points: Lead Enterprise CX Transformation: Drive large-scale customer support and contact center transformation initiatives, assessing current operations and designing future-state operating models across voice, chat, email, social, and self-service channels. Shape AI-Powered Customer Experiences: Work