Account Manager

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About this role

As an Account Manager in the NTT DOCOMO account team, you will drive the growth and profitability of Ericsson’s RAN and related portfolios with one of Japan’s most strategic customers. You will own key customer relationships, lead opportunities end‑to‑end, and orchestrate a virtual cross‑functional team to deliver high‑quality solutions and customer satisfaction.

This role is ideal for a sales professional who enjoys combining deep understanding of mobile networks with strategic account planning, commercial excellence, and the use of advanced technologies such as AI to work smarter and more efficiently.

What you will do

• Develop and execute a multi‑year account strategy and sales plan for NTT DOCOMO, focusing on RAN/Access and adjacent solutions.
• Build trusted relationships with key customer stakeholders across technology, procurement, and business organizations.
• Identify, qualify, and drive new business opportunities, from early engagement through proposal, negotiation, and closure.
• Lead cross‑functional virtual teams (Solutions, Networks, CSS, Delivery, Finance, Legal, etc.) to create competitive, value‑driven proposals.
• Manage the commercial process: pricing, tenders, contracts, risk and margin analysis, and internal approvals.
• Continuously analyze customer needs, market trends, and competitor activities to position Ericsson as a preferred partner.
• Use digital tools and AI‑driven insights to prioritize activities, improve forecasting accuracy, and simplify ways of working.
• Secure accurate pipeline management and forecasting in Ericsson’s sales systems, ensuring transparency and governance compliance.
• Contribute to internal and customer workshops, executive reviews, and governance forums, presenting clear insights and recommendations.
• Support knowledge sharing and collaboration within the NTT Group Access team and across MNEA.

You will bring

Essential qualifications and experience

• Bachelor’s degree.
• Minimum 5 years of sales experience in the telecom industry, preferably with mobile network (RAN/Access) solutions or related domains.
• Proven track record in managing key accounts or large opportunities with Japanese telecom operators.
• Strong understanding of mobile network technologies and business models; ability to translate technical capabilities into customer value.
• Demonstrated experience in commercial negotiations, contract management, and complex tender processes.
• Fluency in Japanese (reading, writing, and oral communication).
• Business‑level English, enabling effective communication with overseas stakeholders (written and spoken).

Preferred competencies

• Experience working in a multinational environment and leading virtual, cross‑functional teams.
• Comfortable adopting new digital tools and AI to improve productivity and decision‑making.
• Strong analytical and problem‑solving skills; ability to challenge legacy ways of working and propose more efficient approaches.
• Excellent communication, presentation, and stakeholder‑management skills, including senior‑level (CXO) interactions.
• Resilience and a proactive, ownership‑driven mindset in a fast‑changing customer and technology environment.

What success looks like

• Achievement of order intake, sales, and profitability targets for the NTT DOCOMO RAN/Access business.
• High customer satisfaction and perception of Ericsson as a trusted, innovative long‑term partner.
• Visible contribution to simplifying processes, improving bid quality, and shortening lead times by leveraging new tools and more efficient ways of working.

Career path and development

In this role you will gain exposure to strategic discussions and negotiations with NTT DOCOMO and cross‑functional global teams. Based on performance, you can develop towards senior account management, sales leadership roles, or broader commercial/strategic positions within MNEA or other Ericsson market areas, including opportunities to work closely with overseas teams.