Account Manager - Renewal and Expansion Sales (Japanese or Korean Speaking)

Cloudflare (Tokyo, 日本) 6時間前

About the Role

The Expansion Account Manager role is the specialization area of our sales organization that focuses on growing customer wallet share within the Cloudflare customer base by identifying, qualifying, and closing expansion opportunities.  Reporting to the Head of Sales, APAC & Japan, you will conduct regular business reviews with Cloudflare customers in your assigned territories on optimization recommendations and new product offerings.  You will work closely with cross-functional teams such as Customer Success and Solutions Engineering to ensure customers are experiencing excellent product outcomes. The ideal candidate will possess both an account management and technical background, to drive engagement with decision-makers and influencers within network & security operations, development and technical infrastructure teams.


  • Expansion sales into existing accounts within assigned territories, with strong forecast and funnel management process
  • Deliver regular outbound campaigns on new product updates, partnering with Customer Success and Solutions Engineering resources
  • Conduct data driven conversations to cultivate new product pipeline and upsell opportunities
  • Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers
  • Understand customer use-cases and how they pair with Cloudflare’s portfolio solutions in order to identify new cross-sale opportunities
  • Evaluate core usage trends and articulate value to show Cloudflare impact and provide strategic recommendations during business reviews
  • Network across different business units with each of your accounts, and multi-thread to identify and engage new divisional buyers,
  • Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with Cloudflare


  • Bachelor's degree required
  • 3-4 years+ managing and growing a portfolio of relationships with enterprise buyers in Japan.
  • Basic understanding of computer networking and “how the internet works”
  • Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
  • Prior pipeline generation and closing sales experience in strategic selling to the enterprise.
  • Managing a full sales process from demand to close for install base of customers
  • Building strong, trusting relationships with customers and internal stakeholders
  • Proven track record of performance (top 10-20% of company) in past sales positions
  • Self-motivated, Analytical, and Entrepreneurial spirit with hunter sales capabilities
  • Comfortable working in a fast paced dynamic environment
  • Fluency in Japanese or Korean is a must
  • Travel < 30% within assigned territories


Term of employment - Indefinite
Probation period -  6 months
Place of employment - 3-1-6 Motoazabu, Minato-ku, Tokyo, Japan, 106-0046
Working hours - 9am to 6pm
Rest period - Noon to 1pm
Holidays - Saturday, Sunday and National Holidays
Overtime - Overtime work may be required

Regional Sales Executive - Japan
Cloudflare 6時間前
Regional Sales Executive - Japan
Cloudflare 6時間前

Account Manager - Renewal and Expansion Sales (Japanese or Korean Speaking)

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