The Expansion Account Manager role is the specialization area of our sales organization that focuses on growing customer wallet share within the Cloudflare customer base by identifying, qualifying, and closing expansion opportunities. Reporting to the Head of Sales, APAC & Japan, you will conduct regular business reviews with Cloudflare customers in your assigned territories on optimization recommendations and new product offerings. You will work closely with cross-functional teams such as Customer Success and Solutions Engineering to ensure customers are experiencing excellent product outcomes. The ideal candidate will possess both an account management and technical background, to drive engagement with decision-makers and influencers within network & security operations, development and technical infrastructure teams.
Expansion sales into existing accounts within assigned territories, with strong forecast and funnel management process
Deliver regular outbound campaigns on new product updates, partnering with Customer Success and Solutions Engineering resources
Conduct data driven conversations to cultivate new product pipeline and upsell opportunities
Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers
Understand customer use-cases and how they pair with Cloudflare’s portfolio solutions in order to identify new cross-sale opportunities
Evaluate core usage trends and articulate value to show Cloudflare impact and provide strategic recommendations during business reviews
Network across different business units with each of your accounts, and multi-thread to identify and engage new divisional buyers,
Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with Cloudflare
Bachelor's degree required
3-4 years+ managing and growing a portfolio of relationships with enterprise buyers in Japan.
Basic understanding of computer networking and “how the internet works”
Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
Prior pipeline generation and closing sales experience in strategic selling to the enterprise.
Managing a full sales process from demand to close for install base of customers
Building strong, trusting relationships with customers and internal stakeholders
Proven track record of performance (top 10-20% of company) in past sales positions
Self-motivated, Analytical, and Entrepreneurial spirit with hunter sales capabilities
Comfortable working in a fast paced dynamic environment
Fluency in Japanese or Korean is a must
Travel < 30% within assigned territories
Term of employment - Indefinite Probation period - 6 months Place of employment - 3-1-6 Motoazabu, Minato-ku, Tokyo, Japan, 106-0046 Working hours - 9am to 6pm Rest period - Noon to 1pm Holidays - Saturday, Sunday and National Holidays Overtime - Overtime work may be required