Alpha Portfolio Services, Associate 2

Who we are looking for
In this role, you will work with State Street teams from around the globe to support premier investment
management clients. You will have immediate responsibility to oversee all day-to-day transactional
responsibilities in a fast-paced, flexible and exciting environment.

Why this role is important to us
This is a varied position with a senior level of responsibility within the Transaction Management team, within
Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all
internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and
reporting of trade instructions from clients. The team is also responsible for processing directed lending
instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both
internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve
matters to manager for best resolution solution.

What you will be responsible for

you will
• Provide a high standard of support to both internal or external clients
• Embrace State Street’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound
conclusions
• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
• Ensure all transactions are processed on a daily basis
• Participate in semi-annual broker review meetings
• Facilitate new market initiatives setup
• Contribute to team initiatives around audit, risk management
• Complete special tasks and projects assigned by the supervisor or manager.

What we value

These skills will help you succeed in this role
• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
• Must be pro-active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad-hoc queries from clients.
• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach
to work prioritization
• A team player

Education & Preferred Qualifications
• BS/BA degree preferred.
• Minimum of Associates degree and 2-4 years of prior business experience.
• Understanding of the Investment Management industry, with a minimum 2 years industry experience
• Understanding of Investment Manager Operations, particularly around processes and key deliverables
• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritise under pressure
• Good understanding of State Street operations - technical, systems, policies and procedures - is an
advantage
• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence
companies in the world. From technology to product innovation we’re making our mark on the financial
services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the
investments of millions of people. We provide investment servicing, data & analytics, investment research &
trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are
competitive and comprehensive. Details vary in locations, but you may expect generous medical care,
insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match
your needs. And our wealth of development programs and educational support will help you reach your full
potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds,
experiences and perspective are a powerful contributor to creating an inclusive environment where everyone
can thrive and reach their maximum potential while adding value to both our organization and our clients. We
warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity
and personality. Another fundamental value at State Street is active engagement with our communities around
the world, both as a partner and a leader. You will have tools to help balance your professional and personal
life, paid volunteer days, matching gift program and access to employee networks that help you stay connected
to what matters to you.
State Street is an equal opportunity and affirmative action employer.