To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
FinanceJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Handles customer inquiries regarding billing and collections. Interacts with the Customer, Sales, and other internal departments to provide a variety of post-sales services related to billing and collections. Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
Reporting to AR Operations Sr. Manager, Japan
Responsibilities:
-Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions. If unable to resolve a customer issue, escalates to the appropriate staff or management
-Manages assigned collections portfolio, initiating collections communications as necessary to ensure that all assigned invoices are paid on time
-Assists with month-end cash application activities
-Supports Credit/Cash Collection Manager with respect to customer communication, cash collection-related activities, AR management, write-offs, cash applications and reporting on those activities
-Participates in and leads the implementation of some cross-functional global projects
Requirements:
-Excellent written and verbal Japanese communication skills
-Advanced written and verbal English communication skills
-Self-starter
-Attention to detail
-Excellent decision-making skills and very decisive
-Demonstrated initiative and the ability to work independently
-Demonstrated proficiency in quickly understanding customer requirements and delivering tailored responses.
-Ability to consistently manage a high volume of cases.
-Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
-Ability to create and sustain a constructive work environment, fostering teamwork with colleagues and positive working relationships with external customers
-At least 2-3 years experience in a customer-facing position is preferred
Proficiency in MS Excel (Intermediate level or above)
-Oracle, Workday, Salesforce experience is preferred
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
申請を続行してください
or
By signing in to your account, you agree to Bestjobs.jp's Terms of Service and consent to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Save now, apply later
or
By signing in to your account, you agree to Bestjobs.jp's Terms of Service and consent to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.