Assistant Manager, Product Quality Compliance & Commercial Support

Job Location: ​Tokyo​

Tokyo

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is aimed to support Ferrero Japan business by providing strong support in the quality matters, i.e. the call center activities and consumer enquiries management with the respective parties involved (consumer, trade, distributor, internal teams etc), as well as ensuring the compliance to the relevant regulations, specifications, and supporting relevant marketing activations and execution.

Main Responsibilities:

• Provide relevant support in product quality matters, supporting the call center activities (Q&A update, self-assessment, etc) and acting as a first collector and respondent to consumer enquiries and complaints

• Manage relevant system and record management of the consumer enquiries, including sampling collection and necessary communication handling, together with Commercial Quality (CQM) team members, where required

• Liaise with distributors and consumers for the necessary follow up; provide Japanese Quality Assurance (QA) daily record for complaint from consumer and distributor

• Conduct the product inspection in case quality issue / new product, incoming check, and report it to the relevant team, including the CQM

• Provide warehouse assessment support and necessary controls management (report check, PO, on-site confirmation)

• Participate in the weekly quality meetings, government food quality seminars, liaise with trade associations for consumer and industry / legal matters

• Verify product descriptions to CQM and support promotion items certification process (check labeling, specification to meet relevant country regulations), conduct the incoming quality check on behalf of CQM

• Manage relevant marketing activities and contribute to the teams in the execution of marketing plans, KOLs engagements, in-store activations and promotions

• Support in the development of digital communication, social media and website content in collaboration with the agencies

• Verify F8 for the existing products to ensure the full compliance to the applicable regulations

• Confirm artworks, including proof reading, display and specifications checks in accordance with Japanese business custom

• Ensure consistency of the information across channels and it's match to the product specification form and quality assurance standards to respond on the relevant queries

• Liaise with relevant departments for the necessary information checks, create/renew the product specification sheet for trade, perform store checks (freshness, label, prices, etc.)

• Work closely with different stakeholders for input and approval (Regional, IA&CC, legal, sales, agency teams)

• Support A&P management, raise PO to GR in a timely manner, record and provide tracking by brands on a monthly basis, deliver relevant reporting and support in preparation of business presentations

Who we are looking for:

• University degree in food science, food chemistry, analytical chemistry

• 5+ years of relevant previous experience , FMCG food industry is preferred

• Solid knowledge of the production technique and quality standards for food industry in Japan

• Strong consumer service experience

• Ability to work effectively across teams and manage multiple stakeholders, experience in supporting Marketing or Sales functions is preferred

• Good interpersonal and communication skills, ability to contribute individually and be a strong team member

• Good project management skills and ability to work in a high-pace environment

• Advanced MS Office skills, SAP is considered a strong plus

• Fluency in both Japanese and English is required

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.