Inside Service Sales Rep– Service Sales, APAC
Inside Service Sales Rep is an experienced professional, integral part of the Juniper APAC field sales team responsible to obtain and grow customer accounts for assigned Named accounts and targeted OEM vertical, region or geographic area accounts. Position involves a combination of data administration, quote preparation and sales responsibilities. They will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support. This position relies on a detailed knowledge of all tools, systems, processes, and policies related to maintenance quoting, entitlement and service delivery. Position will carry an overlay quota for the SBM/Field sales team the individual is assigned to.
Responsibilities:
- Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals
- Uses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts
- Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders
- Required to do regular cadence with PSS partners and distributors and push for timely renewals
- Assists with sales/SBM-led deals by providing quote and process support
- Provides all MIS reports for MS renewals to SBM
- Manages sales achievement forecast in Salesforce.com
- Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries
- Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis
- Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity
Required Skills/Experience
- Bachelor’s degree or equivalent work experience, with at least 2-5 years of service business experience for a network or technology company.
- 3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred.
- Strong attention to detail with demonstrated ability to organize and work on multiple projects
- Demonstrated financial, operational, analytical, and decision making skills
- Strong verbal and written communication skills.
- Strong data entry and Excel skills
Education:
Bachelor’s degree higher
Skills:
SAP, Salesforce.com, Microsoft Excel and Word preferred
ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
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