Associate, AML Compliance KYC (Burmese Bilingual), Tokyo, Japan
Role Responsibilities
We’re seeking for an Associate, Know Your Customer (KYC) Specialist in Western Union Digital Customer Verification Team, based in Japan. In this role, you will be a part of a highly engaged team who responds to the need of Western Union to comply with regulations that require the identification of regular online service consumers. It is a part of the Know Your Customer (KYC) program.
- Support WesternUnion.com consumers in Japan with their digital identity verification process.
- Providing email and phone support to consumers with the digital identity verification process.
- Help look for ways of improving customer experience and make recommendations on potential process improvements ideas.
- Ability to multitask using multiple tools and work independently as needed.
- Meet strict deadlines, consistently and successfully meet performance metrics.
- Have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups.
- Have exceptional customer service skills and a customer-first mindset. whilst meeting business goals.
- Can grasp new concepts and integrate quickly to deliver significant quantifiable results.
Role Requirements
- High school degree required; college degree is a plus.
- Able to read Japanese kanji characters and fluent in speaking Japanese. (N1- Native)
- English proficiency (verbal, written and listening)
- Burmese proficiency (verbal, written and listening)
- Customer centric approach.
- Schedule flexibility (ideal).
- Ability to multi-task and to work independently.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).
- Preferred: Additional language(s) proficiency: Tagalog, Thai, Vietnamese or Bahasa
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week and for this role there will be Rotational Shifts
Benefits
You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Japan specific benefits include:
- Cash Balance pension plan
- Transportation allowance
- Global Recognition and Rewards Programs
- Employee Wellness
- Hybrid Working Arrangement
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
07-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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