About Us
Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bugless vacuum cleaner launched within Japan in 1983 to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better technology.
Dyson launched in Japan during 1983, with the first ever Dyson vacuum produced, named G-Force. Fast forward 36 years and the team in Japan have grown to over 100, with offices in central Tokyo and a number of physical Dyson Demo Stores across Japan. In the coming years Dyson Japan is set to significantly increase the direct to consumer business both physical and digital. Despite significant growth we are still entrepreneurial at heart and are all inventive and hugely passionate about what we do.
About the Role
PURPOSE OF THE ROLE:
The Associate Logistics Operations Manager is a key position in Dyson's logistics operations, responsible for 1) Enhancing 3PL and freight forwarder operational excellence 2) Inventory management including audit, reconciliation, and scrap 3) Logistics cost savings and continuous improvement.
This role reports to the Logistics Operations Manager of Japan within the Supply Chain organization and works cross-functionally with external suppliers and Dyson Japan teams such as Sales, E-Commerce, Customer Care, Service Centre and Finance as well as, but not limited to, Dyson's regional logistics and finance teams in Singapore.
MAIN ACCOUNTABILITIES:
Logistics Operations:
- Support the Logistics Operations Manager in driving operational excellence and innovation in the supply chain side to provide best in class service to customers through high level executions and improving KPI with 3PL & Forwarders.
- Work with the Sales Order Processing team and 3PL to ensure orders are fulfilled at the right place, at the right time and at optimized cost. This includes managing warehouse capacity and ensuring there are enough trucks.
- Manage smooth inbound operations including scheduling, documentation, custom clearance, and special arrangements such as COD.
- Resolve day-to-day operational issues and provide correct resolution and direction to suppliers by working with internal teams and IT team outside Japan.
- Work with internal stakeholders to clean up redundant inventory and perform monthly write-offs.
- Ensure inventory accuracy by tightly managing operations and reconcile the gap between Dyson's SAP inventory and 3PL's WMS.
- Drive monthly performance review with 3PL.
- Manage the end-to-end returns process, working cross-functionally to improve operational efficiency, inventory accuracy and scrap.
Operational improvements & Cost saving initiatives:
- Identify areas for improvement and implement changes such as reducing lead times, saving costs, improving OTIF, implementing new logistics network to manage peak.
- Manage and drive logistics projects with internal and external stakeholders.
- Support the Logistics Operations Manager with day-to-day cost savings, monthly spend forecasts, and budget setting.
About You
SKILLS
- Leadership & ownership, operational discipline, logical & strategic thinking, results-oriented attitude.
- Strong analytical and problem-solving skills.
- Proficiency in Japanese and English, both written and spoken.
- Ability to work independently.
- Project management skill for logistics and cost savings.
- Knowledge and experience with SAP and Transport Management System.
- Ability to translate business requirements into systematic processes.
- Knowledge of Tableau and Power BI is a plus.
EXPERIENCES
- Minimum 5 years of end-to-end logistics experience, preferably for consumer electronics.
- 3PL DC operations management including capacity planning, inventory accuracy, KPI improvement.
- Forwarding operations management for inbound.
- Experience and knowledge of SAP for day-to-day logistics operations.
- Track record in multi-cultural environments where he or she has played a major role in execution and follow-through.
- Experience of managing logistics for large retail accounts can be an advantage.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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