Your Team Responsibilities
MSCI's Workplace Technology (WPT) team delivers reliable, secure, and innovative technology experiences across our global offices. We provide end-to-end digital workplace services — from endpoint management and collaboration tools to AV systems, networking infrastructure, and on-site event technology. Our teams are embedded across 11 facilities globally, supporting 30+ sites in total. The Tokyo office is a strategically important, client-facing location with growing operational demands including frequent internal and external events, VIP visits, and the need for local Japanese-speaking vendor and building management coordination. As MSCI continues to invest in AI-driven automation and modern workplace solutions, the WPT team is expanding dedicated on-site support in key APAC offices to ensure operational excellence, reduce dependency on travel and third-party site-hand costs, and deliver proactive, high-quality service to the business.
Your Key Responsibilities
On-Site IT Support & Incident Management:
- Serve as the primary on-site Workplace Technology engineer for the Tokyo office, providing hands-on support for laptops, desktops, printers, peripherals, and mobile devices.
- Manage and resolve incidents and service requests via ServiceNow, ensuring timely prioritization, SLA adherence, and quality resolution.
- Provide advanced troubleshooting for Windows 11, macOS, Microsoft 365, Outlook, Teams, VPN, remote connectivity, and enterprise applications.
- Support employee onboarding and offboarding — device provisioning, account setup, workstation configuration, and asset lifecycle management.
- Provide remote support to users working from home and assist with regional sites as needed.
Audio Visual & Event Technology Support:
- Manage and maintain AV systems in conference rooms, collaboration spaces, and executive boardrooms.
- Provide end-to-end IT and AV support for internal events (town halls, all-hands, leadership sessions) and external client-facing events.
- Ensure seamless technology delivery during VIP and executive visits, client presentations, and investor meetings.
Network, Infrastructure & Vendor Coordination:
- Support and troubleshoot Wi-Fi, network access points, LAN/WAN connectivity, and telecom infrastructure.
- Act as the local liaison with Japanese-speaking vendors, building management, and telecom/network service providers.
- Coordinate with regional and global infrastructure teams for escalations, change management, and project delivery.
- Support office moves, workspace reconfigurations, and facility technology upgrades.
Projects, Automation & Continuous Improvement:
- Participate in and lead local aspects of global and regional WPT projects (office buildouts, technology refreshes, platform migrations).
- Contribute to AI and automation initiatives — identify opportunities to leverage AI tools (e.g. Intelligent ticket triage, self-service automation) to reduce manual workload and improve service delivery.
- Proactively identify recurring issues, propose root-cause solutions, and contribute to knowledge base articles.
- Stay current with emerging workplace technologies, AI developments, and industry best practices.
Your skills and experience that will help you excel
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- 3+ years of experience supporting a global Windows desktop environment with advanced troubleshooting and problem-solving skills.
- Strong knowledge of Windows 11, macOS, Microsoft 365, Azure Active Directory / Entra ID, Microsoft Intune, Autopilot, and modern endpoint management.
- Experience with collaboration and conferencing solutions (Microsoft Teams, Zoom), VPN, Wi-Fi, and VDI environments.
- Hands-on experience with AV systems – conference room setups, digital signage, and live event technology.
- Proficiency with ITSM platforms, preferably ServiceNow, including incident, request, and asset management workflows.
- Fluency in Japanese (native or business-level) and professional-level English – essential for vendor coordination, building management, and cross-team communication.
- Strong interpersonal skills with the ability to support VIP users, executives, and client-facing environments with professionalism and composure.
- Self-motivated, proactive, and able to work independently while collaborating effectively with a distributed global team.
Nice to Have
- Experience with or keen interest in AI and automation tools – chatbots, intelligent ticket routing, AI-assisted troubleshooting, prompt engineering, or AI-driven service management platforms.
- Familiarity with Conditional Access Policies, PowerShell scripting, networking services (DNS, DHCP, TCP/IP), and Digital Experience Monitoring tools.
- Experience with asset management via CMDB, Device-as-a-Service models, and hardware procurement processes.
- Microsoft certifications (e.g., MS-102, MD-102, AZ-900) or equivalent industry certifications.
- Financial services industry experience.
- Curiosity and eagerness to learn and explore new technologies, with a growth mindset and willingness to experiment with emerging tools and platforms.
About MSCI
What we offer you
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
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