Job Description:
Business Overview
Rakuten is one of the leading E-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the "Global Innovation Company."
Department Overview
The Business Support Development Division (BSD) plays a crucial role in supporting various business operations that occur between users, clients, and Rakuten businesses from a systems perspective. Our division provides diverse services across four key domains: DATA, Business Support/Accounting, CRM, and AI Agent, which builds the foundation for leveraging AI across the entire Rakuten organization. We are committed to pursuing business process optimization and efficiency while delivering high value through our system offerings.
Position:
Why We Hire
As our systems scale continues to expand, robust quality management has become a strategic priority. We are looking for a Quality Assurance Lead to drive improvements in our testing processes and take end-to-end ownership of quality management across Business Support Services.
In this role, you will establish and maintain consistent quality standards, working closely with users, clients, and cross-functional stakeholders to build a scalable quality assurance framework that meets evolving business needs.
Position Details
- Work closely with test engineers and development teams to define and improve the test automation architecture
- Design and operate test automation architecture
- Design and operate original test automation frameworks
- Design and operate CI/CD environments
- Assign and review tasks for team members, including outsourced members
- Design automated test scripts for UI, API, and web applications
- Implement automated test scripts
- Operate test automation tools
- Verify and analyze test results
- Report test results
Work Environment
The QA team consists of 5 to 10 members and operates in a global environment where both English and Japanese are spoken. Active discussions and exchanges of opinions are encouraged as part of daily QA activities. Regular one-on-one meetings are held to ensure a safe and secure working environment where team members can feel comfortable and supported.
Mandatory Qualifications:
- Over 3 years of experience in test automation development or implementation
- Experience using testing middleware or frameworks in any language is required (e.g., Playwright, JUnit, Test::Unit, unit test, Selenium, Cypress)
- Backend knowledge and application testing experience
- Experience in designing, developing, and implementing UI and API tests
Desired Qualifications:
- Experience in test planning, test design, and test implementation
- Knowledge of and experience in the internet service industry
- Knowledge equivalent to ISTQB Foundation Level
- E-commerce domain knowledge
- Service-oriented mindset
Soft Skills
- Proactively involves others to solve problems or improve the situation
- Has an inquiring mind for various issues and topics
- Has a strong passion for continuous learning in a fast-moving environment
- Communicates effectively with various stakeholders as well as other QA team members
- Is willing to take on new challenges and drive improvements instead of being satisfied with the status quo
- Promotes a team-working culture both within and outside the team
Other Information:
Additional information on Location
Rakuten Crimson House (Head office)
Additional information on English Qualification
English - Business Level / TOEIC 800 above or possess equivalent abilities
Additional information on Japanese Qualification
Japanese - Business Level / JLPT N3 and can communicate in Japanese
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