Bilingual Network Consultant

NEXUS CORPORATION (Tokyo, 日本) フォロー 25日前

Full-time Scripting Language Firewall SD-WAN Offshore Net

今すぐ適用する

Roles and Responsibilities:

Client Management:

Assume the role of overall in-charge for the project, operating from Onsite (Japan)
Act as the primary contact point for the customer, establishing strong relationships and understanding their requirements
Dedicated customer Interfacing for effective managing and controlling of the project with addressing customer queries, concerns, and feedback, ensuring a high level of customer satisfaction
Identify and resolve executional challenges promptly, ensuring the smooth progress of project tasks
Act as a bridge between the Onsite and Offshore teams, fostering effective collaboration.

Teamwork Expectations:

Establish and implement necessary processes and people management for efficient project execution from offshore
Oversee the ramp-up of the Offshore team, ensuring proper onboarding, training, and resource allocation
Take responsibility for Quality, Cost, and Delivery (QCD) management of the team along with following the Quality controlling processes
Provide customer support with actively participating in issue resolution (point of escalation), and leading improvement activities
Serve as the owner and reviewer of team deliverables, ensuring they meet quality standards and align with customer expectations
Conduct periodic reviews to identify areas for improvement and implement corrective actions
Be autonomous and self driven

Requirements

Business Level Japanese and English speaker (JLPT N1 or Native Level)
Bachelor’s degree in computer science, Networking, or a related field
Good Exposure of Network protocols and technologies like Switching, Routing and Firewalls. (e.g., OSPF, EIGRP, BGP, VLANs, IP addressing, VPNs)
Good knowledge of net generation of network as SD-WAN / NaaS / VNS
Hands-on experience with Cisco Devices, including but not limited to Nexus, ACI, Catalyst
Knowledge in security design that includes firewall zScaller solutions
Knowledge in automation tools and scripting language
Leadership and Management: Proven ability to lead an offshore team of engineers, ensuring the delivery of high-quality work
Front-end customer engagement experience, with the ability to effectively communicate technical concepts
Communication and Interpersonal Skills: Excellent communication and interpersonal skills to facilitate effective collaboration between teams and engage with customers
Problem-solving and Analytical Skills: Strong problem-solving and analytical abilities to address challenges and make informed decisions