- Analyze business processes and identify opportunities for improvement.
- Collaborate with business users to understand operational challenges and requirements.
- Design and implement IT solutions to improve operational efficiency, productivity, and quality.
- Utilize Excel macros, Access macros, and other tools to standardize and streamline business processes.
- Leverage SAP, Microsoft 365, and other business applications to optimize operations.
- Evaluate existing business processes and propose improvements through digitization and automation.
- Work with local and global IT teams, vendors, and business functions to deliver effective solutions.
- Prepare business requirement documents, business process documentation, user manuals, and training materials.
- Monitor the effectiveness of implemented solutions and drive continuous improvement activities.
- Provide end-user support and promote best practices for IT tools and business processes.
- Participate in system implementation projects (IT and OT), Poka-Yoke initiatives, and change management activities.
- Ensure that implemented solutions comply with company policies, security requirements, and global standards.
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