Business Improvement Specialist - Energy Business Department
Job Description:
Business Overview
Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking. Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.
Please see below for a list of Communications & Energy Company's services*.
https://corp.rakuten.co.jp/about/company/communications_energy.html
Department Overview
As a retail electricity provider of the Rakuten Group, Rakuten Electricity provides "Rakuten Denki," an electricity service for general households, and "Rakuten Gas," a city gas service. Rakuten Electricity is expanding its services to become the No. 1 new electric power company by providing a safe, convenient, and affordable experience close to its users.
The service features a simple design with a basic charge of zero yen and a single metered charge based on the amount of electricity used, instead of the complicated and difficult electricity rate plans of the past. The service allows customers to receive Rakuten points based on their electricity bills and to pay their electricity bills with the points.
Furthermore, the digitization of the energy field is expected to continue in the future, including the digitization of electricity meters, the development of mobile communication technology, and the spread of IoT and AI. With the spread of distributed power resources such as solar power generation, storage batteries, and electric vehicles, virtual power plants (VPPs) can be used to control and optimize power supply and demand, bundle power sources generated by each household, and mutually trade power. I can also imagine a future where this is done. Against this backdrop, we aim to establish a new power platform by leveraging Rakuten Group's IT technology and big data.
Business Growth & Impact
This is a dynamic environment where you can leverage the powerful in-store channel—Rakuten Mobile shops—to directly contribute to the expansion of the Rakuten Ecosystem.
Career Growth
Within the Rakuten Group’s diversified business model, you’ll have the opportunity to hone a wide range of skills, including sales strategy, data analysis, and business development.
Position:
Why We Hire
This is an expansion-driven hire. With our revenue growing steadily, we aim to accelerate our growth even further.
Position Details
- You will be responsible for overall business process improvements related to "Rakuten Denki" sales across all "Rakuten Mobile Shops" nationwide.
- Working from the headquarters' perspective within the Rakuten Group, your goal is to establish efficient workflows and drive continuous improvements to accelerate new contract acquisitions initiated through physical retail stores.
Specific Duties
- Staff Development: Train and develop Rakuten Mobile store crews.
- Process Optimization: Enhance and streamline the sales and customer explanation processes.
- Issue Resolution & Strategy: Identify operational bottlenecks and formulate solutions using both quantitative and qualitative approaches to boost store sales performance.
- KPI Management: Set, monitor, and continuously optimize Key Performance Indicators (KPIs).
- Future Scope Expansion: Potentially expand responsibilities to include non-store marketing initiatives in the future, such as event management and web marketing.
Work Environment
Mobile Channel Marketing Group
Number of people: 2 people
Composition: men and women in their 20s-40s
All are mid-career hires, some with no experience in the energy industry.
Mandatory Qualifications:
- 3+ years of experience in any of the following fields within a multi-location or retail-chain company: sales promotion, store operations support, training and development, retail talent acquisition, workflow systemization, or operational standardization.
- Proven track record of significantly driving sales growth by analyzing retail performance metrics to implement business process improvements.
Desired Qualifications:
- Project management experience within a large-scale sales network
- English proficiency
#business #marketing #PR #communicationsandenergy
Languages:
Japanese (Overall - 4 - Fluent)
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