Job Purpose and Impact
The Senior Professional, Business Process Management will lead end-to-end business process optimization and sales enablement for the Japan business, with a strong focus on data-enabled decision making.
This role focuses on enhancing customer service and trading-related processes, improving operational efficiency, and enabling scalable, standardized workflows supported by SAP and commercial systems. The role partners cross-functionally to deliver sustainable business outcomes while aligning with enterprise business process management (BPM) standards.
Key Accountabilities
1) End-to-End Process Optimization & Business Insights
- Design, standardize, and continuously improve end-to-end business processes across customer service and trading workflows.
- Analyze business data (customer, pipeline, operational) to identify trends, risks, and improvement opportunities.
- Translate process and data insights into actionable recommendations to improve efficiency, reduce complexity, and support decision-making.
2) Customer Service & Trading Flow Optimization
- Optimize order-to-cash (OTC), customer service, and trading execution processes.
- Improve alignment across commercial, supply chain, and finance functions to ensure smooth execution and service quality.
- Enhance process transparency, control, and responsiveness to customer needs.
3) Digital, Data & System Enablement (SAP, LEAP & AI)
- Act as a key business partner for end-to-end system and data enablement, including SAP, LEAP (or equivalent CRM/pipeline tools), and related commercial platforms.
- Translate business requirements into system and data solutions, working closely with Digital Technology teams to drive enhancements and issue resolution.
- Ensure strong data foundation across systems (e.g., customer master, pipeline, and operational data) to support accurate reporting and effective decision making.
- Identify opportunities to leverage automation, analytics, and emerging AI capabilities to enhance process efficiency, insight generation, and ways of working.
- Drive adoption of digital tools, data standards, and system-enabled processes to improve consistency, transparency, and scalability.
4) Process Governance & Change Management
- Drive adoption of standardized processes through governance, communication, and training.
- Monitor compliance with BPM standards and support continuous improvement initiatives.
- Act as a change agent to embed a strong process mindset in the Japan organization.
5) Stakeholder Collaboration
- Partner with Sales, Customer Service, Trading, Finance, Supply Chain, and Digital teams to deliver business outcomes.
- Independently manage complex issues and influence stakeholders across functions.
Qualifications
Minimum Qualifications
- Bachelor’s degree in Business, Supply Chain, Finance, Engineering, or related field
- 8–10 years of relevant experience in supply chain operations, business process management, customer service, trading operations, commercial excellence, or business transformation environments.
- Strong experience in process design and optimization
- Solid SAP knowledge (especially OTC/Finance)
- Strong analytical and problem-solving skills
- Fluent in Japanese and English
Preferred Qualifications (Plus)
- MBA or equivalent advanced degree
- Consulting background with strong structured problem-solving capability
- Experience in customer service operations and trading business flows
- Experience working cross-functionally in complex organizations
- Exposure to supply chain processes or end-to-end value chain operations
- Experience with reporting or data visualization tools (e.g., Power BI)
Key Competencies
- Strong process mindset with focus on standardization and scalability
- Ability to manage complexity and influence without authority
- Data-driven thinking and business insight capability
- Strong stakeholder management and communication skills
- Change leadership and continuous improvement orientation
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