Chinese, English, and Japanese language skills can be fully utilized in this Customer Success position supporting a global payment SaaS company.
Through onboarding and implementation support for foreign currency payment solutions used by Chinese companies, you will contribute directly to clients’ business growth. This role provides an excellent opportunity to leverage your sales or customer-facing experience while developing expertise in the IT and SaaS industries.
Working in a multicultural and international environment, you will have the opportunity to further enhance both your language proficiency and business skills.
Job Description
- Support the implementation and onboarding of global payment SaaS solutions
- Provide onboarding support for Chinese corporate clients
- Assist new users with initial product setup and adoption
- Propose service utilization strategies and provide operational support
- Identify customer challenges and recommend improvement solutions
- Improve operational workflows and establish business processes
- Execute initiatives to enhance customer satisfaction
- Communicate with clients in Chinese
- Coordinate with reporting lines and stakeholders in English
- Collaborate with internal teams and conduct business communication in Japanese
About the Company
Our mission is to “Create Joy Through Connection.”
We are a fast-growing company providing customer success services, startup support, and social media management solutions. With a strong track record of supporting SaaS companies and AI startups, we work with clients across a wide range of industries.
This environment offers opportunities to gain cutting-edge IT knowledge and develop valuable business skills while contributing to the growth of innovative organizations.
Why Join This Position?
- Utilize Chinese, English, and Japanese in a truly global work environment
- Support the implementation of foreign currency payment SaaS products
- Gain experience working with clients ranging from startups to large enterprises
- Develop expertise in IT, SaaS, and payment service industries
- Transition from a sales career into Customer Success
- Build an international career within a multicultural team
- Enhance your professional expertise as part of a high-performing, customer-focused organization
Requirements
Required Qualifications
- Experience supporting or working with corporate clients in China
- Customer communication skills in Chinese
- Ability to handle business email communication in Japanese
- English proficiency (equivalent to TOEIC 700+; reading and writing skills are acceptable)
- Basic PC skills and IT literacy
Preferred Qualifications
- Experience in the payment services industry
- Experience in the SaaS or IT industry
- Experience using CRM systems and task management tools
- Customer Success experience
- Experience in customer service or hospitality-related roles
- B2B sales experience
- Customer support experience
Ideal Candidate Profile
- Passionate about helping and supporting customers
- Enjoys assisting people in solving problems
- Motivated to further improve English communication skills
- Willing to proactively learn IT-related knowledge and skills
- Interested in developing client-facing and stakeholder management skills
- Eager to work in a global and multicultural environment
Benefits
Compensation
Annual Salary: Up to JPY 5.04 million
Location
- Nishigotanda, Shinagawa-ku, Tokyo
- Based at the Gotanda Head Office
Working Hours
9:00 AM – 6:00 PM
Holidays & Leave
- Shift-based schedule (primarily weekends off)
- Some work may be required on public holidays
- Paid annual leave
- Hourly paid leave system
- Maternity leave
- Childcare leave
- Family care leave
Benefits
- Comprehensive social insurance coverage
- Annual health checkups
- Influenza vaccination subsidy
- Transportation allowance (up to JPY 30,000 per month)
- Language learning support program
- Professional certification support program
- Employee stock ownership plan (ESOP)
- Employee referral program
- Partnership certification benefit program
- Employee recognition and award program
- New hire onboarding training
- Various internal communication and engagement initiatives
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