Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Team Summary
Client Services provides industry-leading operational support to our clients around the world. The team is responsible for critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
We are trusted partners to our clients, providing expertise to support and successfully grow their business.
Client Operations team in Client Services Japan is a newly created and established team, which works with issuers and acquirers to deliver services and optimize their operations. We also work with other Visa internal partners to provide services to all clients in Japan. We simplify and streamline point of contact interface for similarly natured client inquiries, and centralize knowledge repository, especially on Visa rules, compliance, Visa Business News and Pricing, etc. for issuers and acquirers in Japan.
What a Client Operations Analyst does at Visa:
You will be in the front-line supporting our clients as an operational SME and achieve a high level of client satisfaction.
Why this is important to Visa
This team serves as a single contact point for Visa Japanese clients on operational queries. You will be responsible for supporting our clients across issuers, merchants, and acquirers effectively by bridging the gap between global rules and local market needs, and problem-solving for complex situations.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
What you will need:
What will also help:
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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