Provide administrative and operational support for CRM and EC systems, ensuring smooth sales operations through collaboration with cross-functional teams. Continuously improve operational processes and maximize efficiency of sales operations.
Communicate with other functions including APAC and Global team for system improvement and trouble shooting.
Deliver deep insights with development of useful analytical reporting tool to support effective decision making across all layers of the commercial organization.
All the operational tasks related to sales activities are job scope and thus responsible tasks may change constantly.
Perform system operations using CRM and local EC systems (e.g., SFDC)
Maintain system master data (e.g., Customer master, Sales assign master, product master, price master)
Implement organizational changes in timely manner (e.g., new user, new authorization structure, approval process etc.)
Provide user training and respond to inquiries from sales, customers and patients as needed
Develop sales reports to support business analysis
Coordinate system enhancement to improve data quality and operational efficiency
Resolve system-related issues in coordination with IT teams
Facilitate IT-related communication between sales representatives and customers
Improve existing business processes
Identify areas for process improvement
Develop and implement improvement plan
Develop business intelligence and drive sales force effectiveness
Lead requirement gathering for BI and reporting enhancements from conversation with key stakeholders, including senior leadership
Collaborate with Sales, Marketing and Finance to support their teams in all aspects of analysis, report development, KPIs/dashboards and Business Intelligence from a revenue, customer, pricing, program performance and margin/ profitability perspective
Conduct deep-dive performance analysis and provide analytical insights and recommendations to key stakeholders in commercial team including senior leadership
Involve in or lead sales force effectiveness (SFE) initiatives to develop consistent and impactful sales strategy based on in-depth analysis of current business environment (territory & target optimization, sales incentive program design, sales operation optimization etc.)
Work cross-functionally to facilitate the data integration from various sources (Oracle, Tableau, Cognos, Salesforce, third party vendor data, etc.) to enable better data-driven insights
Participate or lead in cross functional projects
IT projects (CRM system improvement etc.)
New product launch projects
CooperVision’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.
Travel: Occasional domestic and oversea travel (~5%)
Understanding of the business operations and related Systems
Strong understanding of sales operations (e.g., order management, shipping process), CRM (e.g. SFDC), ERP and EC systems
Knowledge of IT governance, security, and compliance
Understanding of business intelligence and sales force effectiveness
Understanding of business intelligence, KPI design, and customer segmentation
Proficiency with BI tools such as Cognos and Tableau
- Business-level English for Regional and Global communication
Strong communication skills with various stakeholders, including APAC/Global teams
Willingness to challenge the status quo-creative problem thinking, bringing new ideas and approaches to the team, and looking for ways to improve on current practices
Ability to quickly learn and utilize third party data systems, dashboards, portals
Logical and structured thinking skills
Business process analysis skills
Advanced excel and reporting capability
Presentation skills
- Prolonged sitting in front of a computer
- Occasional domestic and oversea travel (Monthly or quarterly domestic travel/ Oversea travel once a year)
3-5+ years of sales operations experience
3-5+ years of commercial and/or financial analytics experience
Experience with ERP/CRM systems preferred
Sales experience is a plus
Business process improvement experience is a plus
Experience in vision care category or a similar industry in business (e.g. medical device, B2B2C etc.) is a plus
People management experience is a plus
- Bachelor’s degree or equivalent
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