POSITION SUMMARY
Must have Japanese citizenship or Eligible work in Japan permit holder
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
特別な手配やサービス（送迎、予約、ドライクリーニングなど）に対するゲストの要望に応え、適切な業者を手配または特定する。ユニークなニーズを持つゲストからの特別なリクエストに対応し、満足いただけるようフォローアップする。特別なイベントやアクティビティなど、当ホテルおよび周辺地域のアメニティに関する情報を収集、要約し、ゲストに提供する。ゲストからの電話、メッセージ、リクエスト、質問、懸念事項などに答え、記録し、処理する。ゲストの電話、リクエスト、問題を解決するために、必要に応じて適切な個人または部署（ベルパーソン、ハウスキーピングなど）に連絡する。シフトログ/日報を確認し、適切な情報を日報に記録する。クラブラウンジの空席状況、サービス、安全性、ゲストの健康状態を監視する。
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
事故、怪我、危険な作業状況をマネージャーに報告する。会社の方針と手順を守り、制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明瞭でプロフェッショナルな言葉遣いで他人と会話し、書面を正確かつ完全に準備・確認し、適切なエチケットで電話に応対する。他の従業員と良好な関係を築き、維持し、チームが共通の目標を達成できるようサポートし、他の従業員の懸念に耳を傾け、適切に対応する。品質保証に関する期待と基準を遵守する。長時間の立位、座位、歩行、または勤務シフト全体の歩行。10ポンド以下の重量物を補助なしで移動、持ち上げ、運び、押し、引き、置く。監督者の要請により、その他の妥当な職務を遂行すること。
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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