The CRM Consultant applies advanced analysis skills, communication skills and experience in the domain of CRM solutions to define appropriate customer solutions, to develop detailed solutions and estimates for customer implementations. The candidate is used to communicate in many levels from deep technical details to C-level management. The ideal candidate will have a track record of technical excellence with the proven ability to map customer business challenges to end-to-end technology solutions. This person will have demonstrated the ability to engage in level technology discussions related to business agility, IT value, and CRM technologies.


Business Applications Domain CRM Consultant helps customer account teams identify, pursue and close strategic business development opportunities while leading the delivery of ongoing projects.   Consultants are key enablers for Enterprise Services and Microsoft Partner teams. The Dynamics CRM  Consultant applies advanced analysis skills and experience in principals of CRM application design to define appropriate customer solutions. A Dynamics CRM  Consultant routinely acts as subject matter expert, assisting customers, partners and Microsoft teams in the most critical and difficult implementations.  Consultants are able to deliver effective strategic presentations to audiences of all sizes and possess excellent communication skills. They maintain extensive product group relationships and drive technical readiness for CRM solutions with product certifications and specific ISV packaged solutions expertise as needed.



What professionals we are looking for:

  • This role requires relevant working experience including expertise in Enterprise CRM implementations as well as application deployment and/or distributed system implementation.
  • Qualifications include hands-on experience with multi-phase, global, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery.
  • Current and deep experience with implementing large CRM solutions on the Microsoft Dynamics CRM platforms, or other large-scale CRM systems (e.g. salesforce, Oracle/PeopleSoft, Lawson…).
  • Understanding of competitive technology enables the   Consultant to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems hosted on Microsoft or non-Microsoft platforms.
  • Work experience should involve pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
  • Proven record of delivering business value.
  • Deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
  • Deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.
  • Industry leading breadth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.
  • Desirable technical experience includes hands-on expertise in several of the following Microsoft products or technologies: .NET, SQL Server, SSRS, SSAS, BizTalk, SharePoint, Office, Active Directory and application Architecture.
  • Advanced domain knowledge in one or more vertical industry is also an asset. Proven Sure Step methodology experience where the candidate has executed full CRM project life cycle or executed or orchestrated Sure Step offerings (Architecture assessment, performance review or customization review) would be an advantage.
  • The successful candidate will have a degree in Computer Science or Business Administration or equivalent work experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Consultant (Dynamics CRM)

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