Corporate Risk & Broking, Jr. Account Executive -Tokyo

WTW (Tokyo, 日本) フォロー 14日前

Contract Standard Operating Procedure Governance CRM Databases Initiation Japanese

今すぐ適用する

The Role

Client Relationshi Managemnet

Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
Understand, apply and where necessary explain the BU policies and procedures
Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
Provide technical, industry and subject matter expertise where required
Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
Liaise with clients and build strong relationships
Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
Grow existing portfolio by identifying new and/or existing opportunities

Business Development

Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities
Respond quickly and accurately to new business introductions
Actively identify opportunities to work with colleagues across the business to capitalize on account penetration and cross selling opportunities
Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management

Work closely and maintain working relationships with key market contacts (and the Broking Team) as required
Ensure transparency of agency and other commitments made to carriers and clients
Manage compliant processing of contracts as per FCA and contract certainty requirements
Assist with loading of data into the relevant Willis Towers Watson Systems
Check policies, market presentations and client documentation as appropriate
Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
Deliver optimization of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business

Operational and Service Delivery

Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards
Support the BU in accurate budgeting, forecasting and tracking of revenue
Deliver high levels of client service in line with standard operating procedures
Manage client pricing to ensure each client meets agreed target profitability levels
Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
Communicate effectively with clients, associates, markets and others where appropriate to maximize service delivery levels
Development of service plans that define the engagement and timing of engagement with the client
Manage KPIs/SLAs to ensure targets are met
Ensure adherence to Group policies, procedures and all regulatory requirements
Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

Other

Support the overall operational governance and decision making process for BU
Support management and Willis Towers Watson in the management of risks applicable to BU
Any other duties commensurate with position or level of responsibility
Maintain relevant qualifications required for the role

The Requirements

Preferably educated to degree level or relevant industry experience
Proven track record of delivering high levels of client service
Strong practical knowledge of account development and appropriate tools to achieve this aim
Experienced knowledge of P&C insurance markets in order to deal effectively with client and Willis Towers Watson needs
Experienced at new business sales process and track record of converting prospects to clients
Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
Strong communication, negotiation and influencing skills
Native level Japanese and business level English