Senior Customer Engineer, Data Analytics (Japanese, English)

Minimum qualifications:

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with Big Data technologies or concepts (e.g., analytics warehousing, data processing, data transformation, data governance, data migrations, ETL, ELT, SQL, Spark, performance or scalability optimizations, batch versus streaming).
• Experience using programming languages to design demos, prototypes, or workshops for customers.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications:

• Experience in technical sales or consulting in cloud computing, data analytics, and Big Data.
• Experience with developing data warehousing, data lakes, batch/real-time event processing, streaming, data processing (ETL/ELT), data migrations, data visualization tools, and data governance on cloud native architectures.
• Experience with architecture design, implementing, tuning, schema design, and query optimization of scalable and distributed systems.
• Experience with cloud computing (e.g., infrastructure, storage, platforms, data) and the cloud market, engaged dynamics, and customer buying behavior.
• Experience understanding customer requirements with the ability to break down requirements and design technical architectures.

About the job

As a Senior Customer Engineer (CE) with a specialty in Data Analytics, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your expertise in our most strategic product areas, in partnership with Platform CEs, to design data foundation architectures and develop Minimum Viable Products (MVPs) to promote new, highly specialized solutions to customers. You will solve analytics-centered customer challenges and provide a critical feedback loop to unblock customers and influence product development.
In this role, you will use your organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will blend business expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Responsibilities

• Drive the technical win for complex workloads within data analytics to ensure rapid and successful adoption, primarily supporting the business cycle from use case identification, technical evaluation, and through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Provide critical feedback from customer engagements to Product and Engineering teams to improve architectures and solutions. Work within Product and Engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.
• Leverage learnings from customer engagements to contribute to reusable solutions with the Go-To-Market team, while driving technical leadership and exerting positive influence across the internal engineering team.