Customer Engineer, Google Cloud Platform, SMB (English, Japanese)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 1 year of experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
• 1 year of experience working with digital native customers.
• Experience in data and AI, including generative AI and agentic AI solutions and environments.
• Experience delivering technical presentations.
  
• Ability to communicate in English and Japanese fluently in order to support client relationships in the region and interact with local and international stakeholders.
  

Preferred qualifications:

• MBA or Master's degree in Computer Science or a related field.
  
• Experience with WAN/internet-related technologies and architectures across SaaS, PaaS, IaaS, and cloud productivity suites.
  
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with relational databases, NoSQL databases, or Big Data technologies and containers.

About the job

Google Cloud accelerates organizations ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s technology all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Acquire new logos, create and build customer relationships from scratch, and establish yourself as a trusted advisor on their long-term technology and business decisions.