Appealing Points
- Act as the communication link between the customer and manufacturing plants, leading plants to understand customer expectations and requirements.
- Get hands-on with customer evaluations and audits, quality document submissions (APQP, PPAP, 4M change) and 8D corrective actions within the region.
- Apply data analysis to warranty performance, PPM, warranty claim validation and market quality trends.
Annual Salary: ¥8.5 million – ¥12 million
Job Description
The role is to execute, sustain and improve customer quality, and to support manufacturing sites and plants on customer expectations and requirements. The company is a technology company developing innovative digital cockpit and electrification products for the software-defined, electrified future of mobility, working with many of the world's largest OEMs.
Job Responsibilities
- Manage communication with the customer and plants.
- Lead plants to understand customer expectations and requirements.
- Coordinate and support plants on customer evaluations and audits within the region.
- Coordinate and support plants on the submission of quality documents for APQP, PPAP and 4M change.
- Coordinate and support plants on corrective action in 8D and on the analysis of quality trends in the market.
- Submit quality-related documents (e.g., change requests, 8D and supporting documents) after assessing the content against requirements and obtaining management approval.
Required Qualifications
- 5+ years of experience in automotive quality, manufacturing and/or engineering.
- Background in quality system tools and processes.
- Experience in customer-facing roles in Quality and/or PD/PM/Sales.
- Problem-solving methods.
- Data analysis skills and experience (warranty performance, PPM, warranty claim validation, etc.).
- Failure Mode Effects Analysis (FMEA / PFMEA).
- Experience in managing customer PPAP.
Preferred Qualifications
- Mazda quality experience, or Cluster / Display / CMU product knowledge (a plus).
Language Required:
- Japanese: Fluent
- English: Business level
About Company:
A global technology leader is advancing software-defined mobility and AI-powered innovation. From digital cockpits and EV technologies to Edge AI platforms for enterprise applications, the company enables intelligent, connected experiences across automotive and industrial environments.
Working in close collaboration with global automakers and suppliers throughout the entire product lifecycle—from initial concept and design through development and manufacturing—the organization delivers solutions that are adaptable across all powertrain platforms. This deep integration in the automotive ecosystem enables the creation of next-generation technology solutions that transform both conventional and electric vehicles alike.
. Skillset Required: customer quality
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