Customer Service Specialist

We seek a Customer Service Specialist to join our Customer Services team in Shibuya, Tokyo. Pix4D develops photogrammetry software and products that empower professionals worldwide to capture, process, edit and assess their own maps and 3D models.

This role requires you to become an expert on our Pix4D products and provide technical support to customers and partners. You will solve related issues with data acquisition, processing and post-processing. The ideal candidate has a background in geomatics/photogrammetry, excellent communication and people skills, as well an interest and desire to evolve in a fast-growing technology company.

Responsibilities

• Master Pix4D’s products and solutions and stay up to date on improvements
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system (i.e. Zendesk), phone, Community (Forum)
• Create, update, translate and maintain Documentation articles as well as user guides in English and Japanese as required
• Help grow our Community
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide training (online and in person)
• Help with product and documentation translations
• Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo
• Propose and implement initiatives that improve the customer experience and help the team scale up

Requirements

• Proven experience and knowledge in the field of geomatics / photogrammetry / mapping or similar
• Customer-oriented, empathetic, and caring about solving user problems
• Experience with Pix4D products is a strong advantage
• Knowledge of drones/drone mapping is a strong advantage
• Experience with radiometry, multispectral and thermal imagery is an advantage
• Knowledge of HTML, Python or other programming language is an advantage
• Experience with Support is an advantage
• Proficient English and Japanese language skills required; Korean, Chinese or other language is a strong advantage
• Independent and well-organized team player
• Flexible and open-minded attitude and ability to feel at home in a fast-paced and growing international environment
• Legally authorised to work in Japan required

Benefits

• Exciting work with cutting-edge technology and in an international company.
• Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
• Flexible working hours and remote work possibility.
• Learning and professional development opportunities.
• Employee Assistance Program.
• Company Social Events.
• Engage in projects that involve other team members around the world.

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Company

Pix4D is a developer of cutting-edge software that converts images taken by hand, drone, or plane into survey-grade accurate and georeferenced 2D mosaics, 3D models and point clouds. Founded in 2011, Pix4D is rapidly expanding from its headquarters in Lausanne, Switzerland, to offices in Denver, San Francisco, Berlin, Shanghai, Tokyo and Madrid.

Pix4D technology enables lightweight civilian drones to become mapping and surveying tools for 3D reconstruction of any changing environment. It forms the base of many cloud-processing solutions and is used by thousands of professionals worldwide on desktop (Windows, OS X, Linux) mobile (iOS and Android) and cloud environments.

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