[Technology] Customer Success Manager - Architect (IBM Software)

IBM (Tokyo, 日本) 9日前

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.
Your Role and Responsibilities
As a Customer Success Manager-Architect (IBM Software), you will apply your expert technical skills to drive successful customer outcomes with IBM Software. Examples of these customers could be enterprise companies, Kyndryl, and Kyndryl End-User Clients. You will be responsible for use case identification, designing solutions, and ensuring that the value and capabilities of the IBM Software are used to achieve business outcomes. You will also guide IT executives through the changes needed to unlock the full value of the IBM Software, show how to get value out of their solutions, and identify expansion and modernization opportunities.
To be successful in this role you:
  • Demonstrate a history of success as a consultant, pre-sales, technical account manager, enterprise architect, or equivalent
  • Deeply understand the client’s business and technology needs; become the face of IBM to the client
  • Demonstrate ability to build and leverage extensive relationships with customers and/or partners (strong client facing experience)
  • Strong technical knowledge of the IBM Software portfolio especially WebSphere Application Server (WAS), Db2, and/or Tivoli for Distributed and/or z platforms
  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Have handled difficult customers or situations and can demonstrate resolutions
  • Willingness to take initiative and tackle things on your own
  • Ability to navigate data and people to find answers

Required Technical and Professional Expertise
  • Technical understanding and hands-on experience with IBM Software products (WebSphere Application Server (WAS), Db2, and/or Tivoli for Distributed and/or z platforms)
  • Understanding of enterprise software implementations
  • Can show how IBM Software can be used to drive and enhance business outcomes
  • Analytical mindset and problem-solving skills
  • Strong interpersonal relationship building and executive communication skills
  • Can manage multiple customer accounts and project simultaneously

Preferred Technical and Professional Expertise
  • 5-10 years of experience in Customer Success, Professional Services and/or Services Industries
  • Technical Sales (e.g. technology or management consulting)
  • Experience working the IBM Software enterprise offerings (WebSphere Application Server(WAS), Db2, and/or Tivoli for Distributed and/or z platforms)

About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

[Technology] Customer Success Manager - Architect (IBM Software)

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