Sr. Customer Success Manager, Amazon Business

amazon (Tokyo, 日本) 7日前
Full-time
Job summary
The Amazon Business (AB) is dedicated to developing solutions that make it easy for business customers to buy on Amazon.co.jp.
Customer Success Managers (CSM) are responsible for supporting complex customer requirements with additional support.
Especially, the CSM will support AB customers to drive DX (Digital Transformation) or automation of P2P (Procure to Pay) business process.
Specifically saying, the CSM will provide System Integration service that solves customers' procurement challenges and provide procurement/accounting data through our APIs.
By providing these professional services with collaborating with Sales team , the CSM try to obtain long-term customers' trust, to result in company-wide AB adoption to drive our business.
Key job responsibilities
1. Customer On-boarding
  • help system integration between customers' procurement system and Amazon Business
2. Partner On-boarding
  • help our business partners/vendors to develop their system to integrate with Amazon Business
3. Lead internal initiatives
A day in the life
  • 9am - 10am: mail check
  • 10am - 12pm: meeting with a customer
  • 1pm - 2pm: investigation of issues reported by customers
  • 2pm-3pm: meeting with a partner
  • 3pm-4pm: internal meeting
  • 4pm-5pm: create proposal doc for a customer
  • 5pm-6pm: mail check and preparation for monthly report

◆導入事例
[...] the team
Amazon Business Professional Service team consists of over 10 Customer Success Managers and provide technical/operational support to large enterprise customers.
【ダイバーシティ・ワークライフバランスの取り組みについて】
Amazonでは、家族と過ごす時間や、趣味に没頭するなど充実したプライベートの時間を大事にすることは、常にInnovativeであり続けるためにとても重要なことと考えます。
Amazonビジネス事業本部では、出産、育児、介護など、様々なライフステージイベントなどに合わせ、社員が自由な勤務体系を選択できる環境が整備されており、多くの社員がこうした制度を活用しながら活躍しています。
(例:フレックスタイム制度、在宅勤務制度、産休・育休、時短勤務制度、など)

Sr. Customer Success Manager, Amazon Business

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