JOB SUMMARY
The Director of Conference Services main role is to assist to meet banquet revenue goal and group rooms’ revenue as set by hotel guidance team. The Director of Conference Service is responsible for managing function rooms efficiently and profitably, overseeing efforts of all Conference Service Managers and Coordinators and making a deal with all related department for the required arrangement in the critical situation. BU
Overseeing all team members
- Lead team members to operate for the guest engagement.
- Focus on managing function rooms effectively and profitably.
- Utilize hotel facilities, features and services as the client request and offers the outstanding event.
- Conduct to success the event with considering operation of all the related departments
- Manage the team activities of the team. (Training & development, coaching, performance, management etc.)
- Make decisions, including employees/team and commit to a course of action with available information.
- Prioritize and organize work assignments and delegate responsibilities.
- Adhere to all standards, policies, and procedures about The Ritz Carlton Tokyo.
- Share all the information with team members and contribute to team results.
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
- Manage the banquet operation system.
- Oversee BEO and Group Resume whenever required.
- Effectively utilize sales resources and the team members.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Analyze candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
- Approach work with a sense of urgency and purpose.
- Allocate time and resources effectively when faced with competing demands.
- Predict all situations, prepare for alternative as back-up and deal flexibly in facing on the problem.
- Overcome obstacles to accomplish challenging objectives.
- Follow through on inquiries, requests, and complaint.
- Empower ladies and gentleman to provide excellent customer service.
- Ensure ladies and gentlemen understand expectations and parameters.
- Ensure top standard of personal presentation and grooming.
- Treat people fairly, with dignity and respect.
- Listen and respond to others at all times.
- Discuss problems immediately with team members.
- Explain own rationale and thought processes to help employees improve their skills.
Meeting banquet revenue goal and group rooms’ revenue
- Ensure a high level of customer satisfaction and build long terms mutually beneficial customer relationships to support future revenue growth
- Based on the proposal, effectively manage customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the event with the client.
- Seek the opportunity for up-selling of all the related equipments and facilities to maximize revenue more than the amount quoted by the Sales Manager.
- Control all bookings to maximize the banquet revenue.
- Maintain high level of knowledge with the competitor’s strength and weakness, economic trends, supply and demand.
- Maximize revenue by up-selling contracted products and identifying additional revenue opportunities based on the event profile.
- Meet and exceed individual up-sell goals and team banquet profitability goal.
Making a deal with all related departments and Partnership Company for smooth operation
- Conduct to success the event with considering operation of all the related departments.
- Take initiative of Pre-Convention/Pre-Event meeting whenever required.
- Review the rooming list and detail arrival information and supervise the operation.
- Ensure a meeting/event organizer satisfaction after each function.
- Promote positive relationships with internal (all departments, all conference service and sales stuff) and External (the prestigious travel planner, meeting planner, and hotel suppliers) guests.
- Emphasize guest engagement during all departmental meetings and focus on continuous improvement.
- Provide all the detailed information from the client with all related department by verbal and written method accurately.
- Explain own rationale and thought processes to help employees improve their skills.
General
- Attend and contribute to all meetings as required.
- Actively pursue self development and learn all kind of fields regarding the event planning.
- Deal with change effectively and flexibly.
- Provide the job performance accurately, efficiently, profitably, effectively and promptly.
- Act independently to improve and increase skills and knowledge.
- Demonstrate an awareness of personal strengths and areas for professional improvement.
- Is willing to learn from others and provide the new idea for the team.
- Perform all technical/procedural requirements of the job.
SINESSSS
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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