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Customer SuccessJob Details
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Departmental Description:
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customers’ Services journey from pre-sales to go-live, while driving requirement gathering and SOW creation.
Role Description:
This is an extremely generalist role with an emphasis on services sales activities, but you will also help plan the customer’s high-level architecture and delivery approach while staying on as a point of escalation from account managers during delivery. You will work very closely with Account Partners, who are Services sellers, during the sales cycles and supervise the project delivery team in some of strategic projects so that the best practices are properly followed and the customer will achieve the intended business outcome from the project. You will also be responsible for making an architectural proposal, a staffing/project plan, drafting an SOW, and driving discussion with customers to get to an agreement of engagement.
What you’ll achieve:
3 MONTHS:
●Complete MuleSoft product training and become an expert in our consulting methodologies
●Shadow other Engagement Managers both on and off customer sites
●Spearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting
●Evangelize MuleSoft ability to deliver business outcomes and our delivery methodology
12 MONTHS:
●Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers
●Contribute to enhance our delivery methodology and services practice
●Be an integral part of hiring and mentoring new Engagement Managers
Required Qualifications:
●High—level fluency in Japanese required (writing, reading, speaking, listening)
●Project and account management—PMP and scrum certifications preferred
●Ability to operate in co-sell model, collaborate, and build relationships with Account Executives
●Technical and cognitive ability to scope and strategically plan engagements
●Strong balance of collaborative and self-starter mentality; able to own your business while also working well within the team
●Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live
●Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live
●Project/account management experience
●Understanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologies
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