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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Overall Role
This position will be responsible for delivering daily service operations including mailroom operations, visitor management, fleet management, regular facility inspections, and supply management within our Facility & Workplace Services team. The role focuses on hospitality, customer centricity, continuous improvement, operational excellence, safety, and compliance while collaborating closely with the manager and team members.
Duties & responsibilities
MAJOR RESPONSIBILITIES
The Facility Coordinator will be responsible for service delivery at the assigned Shibaura office property/facility and serve as the main point of contact for clients and stakeholders.
Key responsibilities include helpdesk operations, mailroom operations, fleet management, facility inspections, event support, supply management, and visitor management, all in accordance with the client's scope of work. As a team member, this position will also provide support to other team members during their annual leave or peak periods.
The Account Manager is located at HQ; however, the position will receive necessary advice and direction from HQ as needed.
There are 3 sites in Japan where JLL team is assigned. At the Shibaura office, FM operations are handled by a 2-person team.
The main role of this position is site management, primarily focusing on soft services, helpdesk operations, mailroom operations, visitor management, landlord liaison, and troubleshooting in collaboration with team members.
Team Structure： JLL x 7 (including the position) and 1 partner vendor(reception at Hachioji HQ), 5 in 8 team member located at Hachioji.
Client office location： Shibaura office at Minato-ku, Tokyo
Service hour ： 9:00-17:10
*Service day follows client business calendar and business hour.
Scope
Account Management (Governance, Compliance, Supplier / Vendor Management, Financial Management, Sustainability, Operational Reporting, Reception, Mail, Pantry/coffee machine service, Car Fleet, EHS, Janitorial service, Daily inspection, Safety equipment, Event support, PPM, BCP, Seating, Access card, Office supplies, Helpdesk, Asset Management, Move and Change, Document Archive, Project, Waste Management, Security, and so on.
*Scope varies by site.
*There may be some updates on JD due to discussion result with client
Candidate Specification
Key skills
– Communication skill to establish trust relationship with client, team, vendor, users, stakeholder, Landlord etc.
– Positive mind to improve for better service
– Report any finding to manager.
– Self-learn and Quick-learn to adapt changes
– Be a team player to support each other
Required skills
– More than 3 years’ experience in FM, Administrative role or similar work experience in the past
– Business level of English skill by written and verbally
– Has a customer-oriented attitude; flexible, listen, proactive, eager to learn
Location:
On-site –Tokyo, JapanIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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