Field Innovation Officer

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Our team’s purpose: Field Innovation Officers are futurists, visionaries, & story tellers. We stimulate the customer’s vision via “Art of the Possible” conversations, provide insight into technology trends and how they will affect customers, and define how ServiceNow is responding to them. We explain ServiceNow’s corporate vision and strategy, and how it aligns to our customer’s business.

What you get to do in this role:
Do you want to accelerate a sales conversation by helping customers understand the full breadth of ServiceNow and what the company can do across multiple lines of industries? Act as an advisor and change the way people think? Get customers excited about where ServiceNow is going, and give them a vision of what their business could look like in the future, truly transformed? Do you want to showcase how the Art of the Possible can get them into new business areas outside of IT? Would you like to focus on macro topics that are happening in the world and what this impact means to the future of technology and ServiceNow? If you answered ‘yes’ to any of these questions, you might be the perfect fit!
We are seeking an experienced individual who can bring new perspectives to the Future of Work, whilst being able to articulate our value proposition to the highest level and provide input into company direction.
We need someone that has real world experience, C-level gravitas, and stage presence with the ability to deliver the vision of the future and demystify the complexity of the past. You must be able to thrive as an individual contributor as well as have an opinion on today’s technology and business transformation landscape. Opinions matter and you will be taking feedback from these customer sessions and driving change within the company!

How you’ll be successful:
Work closely with account teams and sales leadership to unlock new buying centers, engage with executives outside of IT, drive thought leadership, and communicate the ServiceNow corporate vision and strategy to our customers and partners.
Routinely engage with Director, VP and C-level executives, both internally and externally
Provide perspective and guidance on long-term strategy/technology strategy, investments and innovation drawing upon their depth and breadth of knowledge with customers, partners and internally across ServiceNow
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
Be an exemplar of our Hungry and Humble culture, engaging teammates in an open and trusting manner

You will be someone who can look at these elements and say “that’s me”
・Has a very clear vision of their areas of domain interest deep enough to bring expertise to the table.
・Possess a diverse IT and/or consulting background with knowledge of industry trends, leveraging your credibility as an advisor with customers, partners and internally across ServiceNow.
・Responsible for building the messaging, engagement, execution with customers, partners and internally across ServiceNow
・The ability to generate ideas for how ServiceNow can make our customers more successful.
・Collaboration is key - we need someone who can work across all of our distributed teams effectively.
・Understands how to speak to a variety of audiences and levels as we are in an emerging market and maturity.
・Ability to communicate complex topics to an audience with various functional knowledge levels
・Extremely strong presentation and communication skills including public speaking, meeting facilitation, workshops and white boarding
・Exposure to and understanding of multiple service management and organizational change domains
・Intrinsically curious and passionate about researching current and emerging technology trends and specific industries.
・Bring a new perspective to ServiceNow and be able to evangelize their point of view to audiences ranging from technical developers to executives.
・Provide input into social media to raise the level of visibility and understanding of ServiceNow
If required, participate in product messaging and nomenclature development, especially as it relates to cross-product or cross-initiative content

Travel: Travel criteria 50-75% given our geographically placed countries that we service here.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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