Financial Institutions Client Services Account Manager – Payments – Analyst

Join the team that is offering the top-tier quality of Client Services for our World’s largest Payments network!

As a Client Service Account Manager in Payments business, you will be responsible for ensuring that J.P. Morgan Chase offers the highest standard of Client Service and provides premier support across cash management products and services, acting as a primary point of escalation for Korea Financial Institutions clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

Job Responsibilities

• Act as the primary and trusted contact for Financial Institutions clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
• Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities
• Strong problem solving skills to provide quick resolution on issues
• Identify and escalate issues in a timely manner
• Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
• Participate in service delivery initiatives and client management/handholding
• Provide back-up customer service function to team members when required
• Take ownership in pending cases through a close follow-up and proactively make an update to clients
• Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalities

Required Qualifications, Capabilities, and Skills

• At least 1 year of experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role)
• Experience and knowledge with correspondent banking business preferred
• A strong understanding of the cash management business, products, and operational procedures
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Ability to work well within tight deadlines and good time management skills are required
• Fluency in verbal and written English communication skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.