Fitness Attendant

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Is aware of and abides by all hotel policies and membership terms & conditions, procedures & relevant legislations
• Ensures all directions are followed out at the request of any level of Senior Management
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and membership and massage promotional activities.
• Projects a favorable image of the fitness, through a positive and professional attitude, manner, and presentation.
• Ensures that all the gym equipment is maintained and functioning properly at all times.
• Poperly maintains the Fitness Center area including equipment as well as cleanliness of the gym and lockers area.
• Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
• Maintains personal presentation and hygiene as per the grooming standards issued by Accor.
• Fitness member and guest details remain confidential.
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Answers all incoming calls within three rings, using the Accor greeting standards.
• Constantly reviews the performance and operations of yourself and the department through monitoring LQA results, and RPS results.
• Always remain professional in attitude, manner and presentation providing fitness member and guests with a 5 star Heartist approach.
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Assist guests with general enquiries, providing accurate and detailed information
• Competently uses workplace equipment and computers, with no mishandling or misuse of the hotel computer system

• For foreigners, only those currently living in Japan will be entertained
  Previous customer related experience an asset
• Excellent oral & written communication and interpersonal skills
• Position requires continuous standing and walking throughout the shift.
• Knowledge of fitness, OPERA (or similar) and additional languages are an asset.
• Exceptional time management and multi-tasking skills.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times