Front Office Supervisor

HMI Hotel Group (Kobe, 日本) フォロー 2日前

今すぐ適用する

PROPERTY: HOTEL CROWN PALAIS KOBE

JOB CATEGORY: Room & Guest Service Operations

SCHEDULE: Full-Time

Job Summary

The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences and smooth front desk operations. As the Front Desk Supervisor, you will oversee the front desk team and ensure efficient check-in and check-out procedures, excellent customer service, and accurate handling of guest inquiries and requests. You will also be responsible for maintaining a professional and welcoming atmosphere in the lobby area.

Qualifications & Requirements

At least 3 years of experience in a customer service or front desk role, with at least 1 year of experience in a supervisory capacity.
Excellent communication and interpersonal skills, with the ability to resolve conflicts and diffuse tense situations.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office and using hotel management software / computer systems.
Flexibility to work weekends, evenings, and holidays as needed.
Business level English proficiency and native Japanese required.

Responsibilities

As a Front Desk Supervisor, you will be responsible for the following:

Supervising the front desk team to ensure that all staff members are providing excellent customer service, resolving guest issues, and completing administrative tasks in a timely and accurate manner.
Serving as a point of contact for guests who have questions or concerns, and escalating issues to upper management as needed.
Training new front desk employees and ensuring that all team members are aware of hotel policies and procedures.
Managing room reservations, check-in, and check-out processes, ensuring that all information is accurate and up-to-date in hotel management systems.
Processing payments, deposits, and refunds accurately and efficiently.
Maintaining accurate records of hotel occupancy rates, room availability, and guest requests.
Coordinating with other departments to ensure that guests receive all necessary amenities and services during their stay.
Overseeing the cleanliness and organization of the front desk area, ensuring that it is always presentable and welcoming to guests.