At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Role name and description
Advanced Analyst - Global Compliance and Reporting is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by:
- Taking care of the complexity of regulatory affairs across multiple jurisdictions
- Centrally managing the global compliance and reporting activities
- Controlling the cost of managing compliance across various countries
Each client is referred to as an engagement and the Engagement Management Services Team in EY is responsible for ensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. A central team (GCR GCS) works with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The GCR GCS team project manages the engagement and together with the client facing teams in Americas, EMEIA and Asiapac forms the service management office for the client.
The opportunity
The job holder will work on a number of client accounts/ engagements, where they will be involved in delivering all service management aspects of a multi- national GCR engagement.
Your key responsibilities
Engagement Management aspects:
- Handle a portfolio of GCR clients and a team of associates & advanced associates
- Act as the first point of escalation relating to quality and service delivery
- Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
- Understand client requirements and ensure engagement processes meet requirements
- Identify pain areas in the processes and create enablers to overcome process issues
- Apply project management concepts to manage engagement delivery
- Monitor and flag engagement and people issues to local and engagement leadership
- Identify service delivery and process gaps which can be fixed to improve service delivery
- Consult with offshore teams on best practices for engagement set up and management
- Responsible for the customer satisfaction scores of the portfolio
People aspects:
- Act as the SPOC for the respective client facing teams
- Manage service delivery expectations for your engagement portfolio
- Develop engagement management knowledge of individuals working on your portfolio
- Conduct trainings on client and engagement management concepts to wider teams
- Network with off-shore teams to create and maintain good relationship
- Review engagement deliverables and coach staff members on best practices
- Identify training gaps for self and team and work with leadership to bridge gaps
Skills and attributes for success
- We are looking for candidates with the following:
- 2 to 4 years of total work experience
- Understanding of backend financial processes of a company
- Bachelors or Master’s degree, preferably Commerce or Business management
- Experience in working in a multi-cultural and team environment
You will need to:
- Have excellent interpersonal and communication skills - both written and oral
- Demonstrated team management and coaching capabilities
- Demonstrate strong organizational skills and structured thinking abilities
- Demonstrate strong analytical and project management skills
- Demonstrate an eye for detail
- Ability to work in ambiguous situations
- Be proficient in Word/PowerPoint/Excel - working knowledge of MS office
To qualify for the role, you must have
- 2 to 4 years of total work experience
- Bachelors or Master’s degree, preferably Commerce or Business management
- Proficient on MS Project/ Word/ Excel/ Power Point
Ideally, you’ll also have
- Experience in working in a multi-cultural and team environment
What we look for
- 2 to 4 years of total work experience
- Bachelors or Master’s degree, preferably Commerce or Business management
- Proficient on MS Project/ Word/ Excel/ Power Point
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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