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Operations Manager – GDS ES Finance

The opportunity

The GDS ES Finance Operations Manager is responsible for activities that drive improved business operations. On this role you will work closely with GDS ES Finance leadership and the GDS Operations Teams.

This role is responsible for creating, developing, and maintaining operational environment enabling business growth in ES Finance locations, including business relationships with key ES Finance stakeholders, driving operational improvement initiatives, and assisting with execution of the ES Finance’s talent strategy. Critical to this role is building relationships with people at all levels and across many functions including Finance, Talent and GDS Operations.

Your key responsibilities

  • With a strong understanding of the ES Finance’s strategy and goals, work with leaders to execute the strategy. The ability to break a strategy down into achievable activities and deliverables will be important, as will teamwork, communication and driving outcomes.
  • Collaborate with the GDS Talent team to oversee and help execute talent-related operational matters including workforce management, competency gap identification, recruitment and sourcing strategies, retention strategies, performance management, counselling structures and other ad-hoc activities.
  • Close oversight of the operating statement and budgets, including review and approval of local expenses, education and team integration budgets as well as ensuring client billing and collections are made in a timely manner, etc.
  • Support ES Finance global planning and forecasting processes.
  • Support implementation of global ES Finance Leadership initiatives and operational changes ensuring unique ES Finance business needs are properly represented and addressed.
  • Team with Learning and Development to ensure ES Finance induction and ongoing Finance learnings are deployed in a timely manner with appropriate participation of ES Finance team members. Support trainings through managing training logistics, liaising with trainers and delivering modules as appropriate.
  • Coordination of ES Finance internal projects and initiatives, flagging risks and issues to ES Finance leadership
  • Support ES Finance Team members on operational and Talent matters.
  • Support the location strategy and perform the above responsibilities by coordinating across all GDS ES Finance Locations

Skills and attributes for success

  • Ability and flexibility to work in a virtual environment across multiple time zones
  • Excellent communication skills and the ability to deal with competing interests to find a suitable outcome.
  • Strong relationship building skills and the ability to work with multiple stakeholders at all levels across the organization.
  • Able to work in a self-sufficient manner, operating across various activities, flexing to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Drive interactions that build trust and manage expectations with all stakeholders.
  • Demonstrated ability to challenge assumptions and decisions in an appropriate manner.
  • Demonstrated appreciation and respect of varying cultures – both corporate and geographical.
  • Strong understanding of organization wide systems and processes. In addition, the ability to manage change in a complex environment.

To qualify for the role, you must have

  • Outstanding spoken and written English
  • Minimum 7 years of relevant progressive experience leading diversified teams from a large, multi-national organization

Ideally, you’ll also have

  • Graduate and/or professional certification in a business related subject matter

What we look for

We’re interested in professionals who have excellent communication and business relationship skills who are eager to be the 'Go To' contact for operational topics while supporting the ES FINANCE Leadership as a trusted business advisor, develop effective working relationships with the extended Finance team and leadership, becoming a key point of contact.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across various locations – Argentina, India, the Philippines, Poland, Mexico, Spain and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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