Global Operation Program Lead - Remote

Working Location: CALIFORNIA, SAN JOSE

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Global Operation Program Lead responsible for enabling Global cross-functional team members to leverage their expertise into project realization, driving project teams in the efficient execution of new product development, and other strategic projects towards time, cost, and specification goals. The Global Operation Program Lead will own documentation and tracking of all programs including definition and execution to a stage gate process, regular cadence of meetings/reviews, reporting, program metrics, and Quality Planning Elements & Medical Protocols. The Global Operation Program Lead will assist the organization in project prioritization and resource management while effectively communicating program status, anticipating and escalating program issues, and proposing solutions to meet project goals based on expertise and experience. The role best suits a candidate who is highly organized, articulate, and hands-on, comfortable communicating at all levels of the organization, managing conflict, influencing resources outside one’s reporting structure, removing obstacles, driving progress, and maintaining accountability.

Job Duties

• Own and Lead program management for the Center of Excellence Complaint Inquiry efforts and represent the Center of Excellence Global Complaint Inquiry as the functional area representative on projects outside of the department which impact Global Complaint Inquiry.
• Manage Center of Excellence Global Complaint Inquiry projects across strategy execution with, and communication to, internal and external customers, business partners, regulators, and sr./executive management.
• Serve as the liaison between complaint handling sources and Global Complaint Inquiry with a goal to improve workstreams and processes and eliminate operational inefficiencies by 15% within one fiscal year.
• Support development of change management initiatives, implementation strategy, and enhanced tools/processes.
• Create and maintain Global Complaint Inquiry SOP document(s) with a goal to document all market SOPs in a single repository within one fiscal year.
• Develop strategic guidance by connecting disparate conversations, workstreams, and data, and synthesizing feedback to management.
• Collaborate effectively and build key relationships with stakeholder teams to identify and manage milestones and overall plan.
• Promote awareness and transparency by keeping stakeholders informed of key decisions and relevant milestones and serve as program owner for communication of program status.
• Establish and maintain Center of Excellence Global Complaint Inquiry audit and inspection readiness plans.
• Lead an inspection knowledge Global assessment for Complaint Inquiry geographies and operations to identify potential for similar audit/inspection findings and/or observations.
• Lead cross functional remediation projects or corrective actions to address internal, external audit/inspection findings and/or observations.

Job Qualifications

Required:

• Bachelor’s Degree required. Advanced Degree preferred.
• Minimum of 5 years of medical device and/or pharmaceutical industry experience or other regulated environment.
• Minimum of 5 years Program Management experience leading complex strategic or transformation initiatives in a large technology organization, including organization effectiveness or process re-engineering.
• Minimum of 5 years of experience providing work direction and leadership to people and teams. Experience with large-scale organizational change efforts.
• Up to 50% domestic travel, occasional international travel may be required.

Preferred:

• Literacy in complaint handling and service systems modeling/analysis.
• Ability to execute and maintain high performance under tight timelines.
• Superb written and verbal communication; advanced or expert PowerPoint and visual presentation skills; advanced or expert Excel skills.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
• Advanced Influence Management skills: Ability to influence others and move toward a common vision or goal.
• Problem-solving and root cause identification skills. Familiarity with project management approaches, tools, and phases of the project lifecycle.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycare, Café, Fitness Center

*US Only

Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

The anticipated base pay range for this full-time position working at this location is $98,349.00 - $132,771.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || California (US-CA) || San Jose || Quality & Regulatory Affairs (QA/RA)