Global Payments Solution Centre - Associate

Join the team that is helping the most important clients for J.P. Morgan Payments business!

As a solution center associate within our Payments business, you will be expected to build strong relationships with clients and prospects across multiple levels including CFO, treasurer, legal, and/or investor relations, and serve as the primary contact for existing clients on the day-to-day basis. You will be a specialist across Tokyo and Singapore who deal with the day-to-day client inquiries.

Job Responsibilities

• Take accountability for KPIs of the team which are primarily client experience focus
• Manage group/departmental risk. Monitor operations and personnel to assure compliance with all regulatory, and internal policies and procedures and determined by the Compliance and Risk teams
• Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
• Adhere to risk and control guidelines to ensure business processes and staff is compliant to global policies and procedures
• Ensure Policy & Procedures are up to date and business guidelines are adhered to and are audit ready
• Improve quality of work, create efficiency and/or improve client experience

Required qualifications, capabilities, and skills

• Excellent interpersonal and communication skills; strong verbal and written to staff within the organization and clients both in English and Japanese
• Outstanding process and analytical skills; ability to work in a complex environment and the ability to think strategically and tactically
• Strong influencing and negotiation skills with ability to effectively solve problems
• Demonstrated ability to work collaboratively and develop strong partnerships
• Willing to challenge the status quo to promote better outcomes for our clients
• Minimum 5 years of banking experience and/or transaction banking with emphasis on people, service, and performance

Preferred qualifications, capabilities and skills

• Mentor the frontline employees
• Contribute in or lead global projects which will have an enquiry reduction/risk mitigation impact for the business
• Executive presence and strong Japanese and English language and presentation skills
• Familiarity with automation tools e.g. Robotics , Alteryx

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.