Greater Tokyo Area Confidential GM (Managed Hotel Corporate Hire)

Full-time Asset Management Return on Investment Employee Engagement Market Share Higher Education

We’re on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

A little taste of your day-to-day:

People

Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy

Develop, implement and monitor colleague succession planning to ensure future bench strength

Establish performance and development goals for colleagues and provide mentoring, coaching and regular feedback to enhance performance

Oversee HR related actions in accordance with company rules and policies

Leverage IHG Our People Tools and L&D programs to enhance employee engagement and drive career pathways

Ensure compliance with all industrial legislation and applicable labour laws whilst fostering a positive employee/labour relationship

Use productivity drivers and labour metrics to ensure optimum staffing levels and efficiencies in achieving guest satisfaction

Guest Experience

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards

Drive improvement in guest satisfaction goals.

Collaborate with colleagues and leaders to establish and implement services and programmes that meet or exceed guest expectations

Speak to guests – ask for their feedback and build relationships

Oversee the delivery of guest obsessed service including prompt responses to guests and effective resolution of escalated guest issues

Ensure the product quality and standards are met in all areas of the business as pertains to physical appearance, maintenance and cleanliness. Protect the physical assets of the hotel

Financial

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets

Analyse financials to drive revenues, future profitability and maximum return on investment

Use distribution channels and technology platforms to drive revenue and maximise market share

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Develop the annual budget and business plan and make recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty

Deliver on hotel budget and business plan working with all stakeholders

Understanding and striving towards achieving IHG Hotel Metrics

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets

Act as public relations representative to raise awareness of hotel and brand in local community.

Actively involve the hotel, yourself and team members in community organisations, activities and businesses

Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

Maintain strong owner advocacy

Perform other duties as assigned. May also serve as manager on duty

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration

• Four to ten years’ prior General Manager experience

• Experience required may vary based on size and complexity of operation

• Must speak fluent English and Japanese

• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

総支配人

職務について

総支配人として、日常的にホテルの指揮をとりリーダーシップを発揮していただきます。売上・利益の最大化を目指し、収益性向上を推進するとともに、従業員の育成・能力開発に注力し、思い出に残るゲスト体験を創出するチームづくりを担っていただきます。また、ブランドスタンダードを実行し、地域社会におけるホテルおよびブランドの認知向上にも貢献していただきます。

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