POSITION SUMMARY
私たちの役割は、単にチェックインやチェックアウトを行うことではありません。ゲスト一人ひとりに心に残る特別な滞在体験を提供することです。
ゲスト・エクスペリエンス・エキスパートは、滞在のあらゆる場面でゲストをサポートし、期待を超えるサービスを提供します。
オペレーション業務からゲスト対応、地域情報のご案内まで、すべてのやり取りを「思い出に残る体験」へと変えていくことがこの職種の使命です。
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
このポジションでは、安全で快適な職場環境づくり、会社のポリシーや手順の遵守、機密情報や会社資産の適切な管理、そして高い品質基準の維持が求められます。
また、身だしなみやコミュニケーションを含め、常にプロフェッショナルとしての姿勢を体現することが期待されます。
ゲスト・エクスペリエンス・エキスパートは、館内を移動しながらゲスト対応やオペレーション業務を行うアクティブな職種です。
日々の業務では、物品の運搬や設置などの実務にも携わり、チームの一員として柔軟に対応します。
一つひとつの業務を確実に遂行し、ゲストの期待を超える体験を提供すること。それが、このポジションにおいて最も大切な役割です。
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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