Head Of Cdd

Job Summary

The Senior HNW CDD Specialist supports the Prudential High Net Worth (HNW) and Bermuda business. The role oversees first‑line customer due diligence activities for HNW customers, ensuring compliance with AML/CFT, sanctions, and regulatory requirements while supporting a seamless onboarding experience. It serves as the primary escalation point for complex and high‑risk customers, including trusts, family offices, offshore entities, premium financing arrangements, and UHNW ownership structures.

Responsibilities

• Customer Due Diligence & Risk Assessment
  • Lead customer due diligence reviews for HNW policies, including Bermuda‑based policies.
  • Conduct risk assessments and determine the appropriate level of due diligence required.
  • Review source of wealth, source of funds, beneficial ownership, and ownership structures.
  • Perform sanctions, PEP, adverse media, and jurisdictional risk screening.
  • Conduct Enhanced Due Diligence (EDD) activities where required.
• Complex Case Review & Escalation
  • Act as the first escalation point for high‑risk and complex cases.
  • Assess trusts, family offices, premium financing arrangements, and offshore structures.
  • Identify and escalation indicators of potential money laundering, terrorist financing, fraud, or sanctions concerns.
  • Liaise with Compliance and Legal teams on unusual structures or higher‑risk relationships.
• Governance & Quality Assurance
  • Ensure consistent application of AML/CFT policies, procedures, and onboarding standards.
  • Conduct quality reviews on completed CDD assessments.
  • Maintain audit‑ready documentation and evidence trails.
  • Support regulatory reviews, audits, and remediation activities.
• Stakeholder Coordination
  • Partner with Case Managers to align CDD processes with onboarding workflows.
  • Work closely with Underwriters to ensure CDD requirements are satisfied prior to policy issuance.
  • Liaise with Distribution teams to clarify CDD requirements and documentation expectations.
• Team Leadership & Operational Excellence
  • Provide guidance and coaching to HNW CDD Specialists.
  • Identify opportunities to improve CDD processes, controls, and customer experience.
  • Contribute to operational projects and process enhancement initiatives.

Qualifications

• University graduate, preferably in Business, Risk Management, or a related discipline.
• 7–10+ years of AML/KYC/CDD experience within insurance, private banking, wealth management, trust, or financial services environments.
• Significant experience assessing HNW/UHNW customers and complex ownership structures.
• Strong knowledge of AML/CFT, sanctions, PEP, adverse media, and customer risk assessment frameworks.
• Experience reviewing trusts, family offices, premium financing arrangements, and offshore entities preferred.
• CAMs, ICA, ACAMS, or equivalent qualification preferred.
• Strong analytical, investigation, stakeholder management, and decision‑making skills.
• Strong judgment in balancing customer experience and risk management.
• Experience operating within international or cross‑border HNW environments.
• Continuous improvement mindset with strong attention to detail.
• Ability to coach and develop junior team members.

Equal Opportunity Employment

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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