IT Help Desk Support

Job Role: -IT Help Desk Support

Job Location: - Japan (Tokyo), China (Shanghai)

Experience: -2-4 Years

Role Overview

The IT Help Desk Support professional will provide end-user technical assistance, resolve IT-related issues, and ensure smooth operations across systems and applications. The role requires strong troubleshooting skills, multilingual communication, and the ability to work in a dynamic, rotational shift environment.

Key Responsibilities

• Provide on-site technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents related to Windows, macOS, Office 365, VPNs, and ITSM tools.
• Log, track, and manage service requests using platforms such as ServiceNow.
• Ensure timely issue resolution and maintain high levels of user satisfaction.
• Collaborate with cross-functional IT teams for escalations and root cause analysis.
• Support system setup, configuration, and preventive maintenance activities.

Skills & Requirements

• Minimum 2 years of experience in IT end-user support or technical help desk.
• Hands-on expertise with Windows/macOS, Office 365, VPN connectivity, and ITSM tools.
• Ability to work rotational shifts, including weekends.
• Preferred Certifications: CompTIA A+, ITIL Foundation, or equivalent.
• Excellent problem-solving, time management, and customer service skills.

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