IAM Weekend Lead - Infrastructure Operations

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

• Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
• Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
• Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
  

The opportunity

IAM Identity Infrastructure – Weekend Lead drives Run activities for the Identity and Access management, at new technologies being transitioned into production within the IAMS infrastructure meet Information Technology (IT) and Identity and Access Management (IAM) operational requirements, standards and quality controls and that they can be seamlessly deployed with no impact to production or critical service deliverables. The role drives the use of Industry or vendor recognized frameworks and tools to perform assigned directives aligned to the IAM technologies under management including but not limited to Active Directory Domain Services (AD DS), Active Directory Lightweight Directory Services (AD LDS), Active Directory Certificate Services (AD CS), Active Directory Federation Services (AD FS), Active Directory Rights Management Services (AD RMS), Public Key Infrastructure (PKI), Secure ID, Sail Point , Forefront Identity Manager , Ping Fed , Ping ID and Radius. The role is generally guided by the Global Lead for Identity Infrastructure in IAM & PKI Operations. The role drives the aligned team in initial production readiness and appropriate user testing activities including identification and resolution of noted errors or deficiencies prior to implementation or “go live” production. The role drives collaboration with peers within Implementation & Access Management Services (IAMS) including Directory Enablement and I&C. The role drives the “health” of any new or remediated initiative for IAM and in doing so reviews appropriate performance management information systems (MIS) metrics and analytics to monitor and assess project implementation success as well as for Business As Usual (BAU) operational support. In driving objectives and guiding the aligned technical implementation staff the role requires a high level of expertise and adherence to aligned industry frameworks and standards including Information Technology Infrastructure Library (ITIL) framework which details the IT industry’s mandated standards and procedures to determine improvement recommendations such as for IT operations and delivery.

Your key responsibilities

The role is generally guided by the Global Lead IAM Identity Infrastructure operations. To achieve success within a global 24/7 environment, manages direct reports to the highest level of performance, selects and hires staff, aligns responsibilities and objectives to abilities and to coach performance. Participates in 24x 7 support to maintain Global environment. As part of the roles remit, the role conducts general discussions to determine the effectiveness of complex IAM processes as well as remediation or new initiatives being implemented against ITIL, PMI and other internal IT and IAM processing standards to validate effective changes prior to implementation in production. The role is expected to determine critical directives, make decisions and make viable appropriate “go” and “no go” decisions aligned to IAM new or modified technologies being rolled out or can direct additional changes to drive improvements in same.

Skills and attributes for success

• Maintains interpersonal skills to engage with senior executives of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Projects advanced consultative skill to conduct effective questioning, home in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management.
• Manifests a strong analytical and problem-solving ability to escalate and negotiate complex and conflicting issues in technologies and process reviews, handle multiple and shifting priorities across a broad spectrum of operating environments, and drive IAM Operation objectives that are both financially sound and operationally feasible.
• Demonstrated capabilities to both strategically plan as well as direct the execution of project plans for engineered directives. Can both develop and drive the implementation of the aligned “roadmap” to guide execution.
• Possesses a strong knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer to guide the team in same.
• Maintains a comprehensive knowledge of the assigned businesses’ end-to-end processes and operating environment to support proper recognition of issues aligned to InfoSec, EWT and CT goals and strategy mandates and proactively position new designs and improvement opportunities. This includes but not limited to Active Directory Domain Services (AD DS), Active Directory Lightweight Directory Services (AD LDS), Active Directory Certificate Services (AD CS), Active Directory Federation Services (AD FS), Active Directory Rights Management Services (AD RMS), Public Key Infrastructure (PKI), SecurID Sail Point , Forefront Identity Manager , Ping Fed , Ping ID and Radius. Manage team and projects by delegating work effectively and using appropriate resources. Resolves team conflicts with a proven ability to implement and communicate difficult decisions. Provide individual, team and peer mentoring as appropriate and required to develop capabilities within team, function and organization.
  

To qualify for the role, you must have

• Education:
  • College degree technology based or statistical/math sciences or Bachelor of Science (BS) degree
• Experience:
  • Approximately 8 to 10 years’ experience in a technology infrastructure specifically in identity and access management with experience in driving quality management initiatives. Able to exhibit a progression of increasingly complex analytics and ability to successfully lead and deliver complex IT infrastructure. Extensive experience in IAM including Active Directory Domain Services (AD DS), Active Directory Lightweight Directory Services (AD LDS), Active Directory Certificate Services (AD CS), Active Directory Federation Services (AD FS), Active Directory Rights Management Services (AD RMS), Public Key Infrastructure (PKI), SecurID ,Forefront Identity Manager and PING Federate / PING Identity.
• Certification Requirements:
  • Recommended certifications to progress career development may include:
  • •ITIL v2 or v3 Foundations
  • • MCSE / MCITP or SailPoint or Azure Certifications

What we look for

IAM Identity Infrastructure – Weekend Lead drives Run activities for the Identity and Access management, at new technologies being transitioned into production within the IAMS infrastructure meet Information Technology (IT) and Identity and Access Management (IAM) operational requirements, standards and quality controls and that they can be seamlessly deployed with no impact to production or critical service deliverables. The role drives the use of Industry or vendor recognized frameworks and tools to perform assigned directives aligned to the IAM technologies under management including but not limited to Active Directory Domain Services (AD DS), Active Directory Lightweight Directory Services (AD LDS), Active Directory Certificate Services (AD CS), Active Directory Federation Services (AD FS), Active Directory Rights Management Services (AD RMS), Public Key Infrastructure (PKI), Secure ID and Microsoft / Forefront Identity Manager. The role is generally guided by the Global Lead for Identity Infrastructure in IAM & PKI Operations. The role drives the aligned team in initial production readiness and appropriate user testing activities including identification and resolution of noted errors or deficiencies prior to implementation or “go live” production. The role drives collaboration with peers within Implementation & Access Management Services (IAMS) including Directory Enablement and I&C. The role drives the “health” of any new or remediated initiative for IAM and in doing so reviews appropriate performance management information systems (MIS) metrics and analytics to monitor and assess project implementation success as well as for Business As Usual (BAU) operational support. In driving objectives and guiding the aligned technical implementation staff the role requires a high level of expertise and adherence to aligned industry frameworks and standards including Information Technology Infrastructure Library (ITIL) framework which details the IT industry’s mandated standards and procedures to determine improvement recommendations such as for IT operations and delivery. Participates in 24x 7 support to maintain global environment with the willingness to work in flexible shifts

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

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