Italy - Onboarding And Employer Branding Specialist - TS - Supervising Associate - In
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Job Title: TS Supervising Associate – SLTS Onboarding & Employer Branding Specialist
Job Summary:
Talent Services (TS) provides service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.
Talent Consulting TS supports specific Regions and acts as part of the extended Region Talent consulting team.
It works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the Region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.
SL Talent Support VTH assists a specific Region/Country and acts as part of the extended Region/Country Talent Consulting team. The onshore team for this role is the Italy Talent Team. VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.
This role will directly work with the Region Service Line Talent and Talent Development team to provide full support on onboarding, reporting, stakeholder management, communications, PMO activities and general administrative tasks. This position ensures smooth operations support. Should have a professional attitude to deal with highly confidential and sensitive information. Ensure being compliant with Data Privacy and Protection within local, regional, and global guidelines. Adapt to a constantly changing legal framework and growing business environment.
We are looking for a practical and detail orientated individual with excellent organisational, multitasking, and solution focused skills, with experience in the delivery of high-volume assignments.
Applications Used: SuccessFactors Report Centre, People Insights, EY People Pulse, Regional SharePoint sites, Power BI Dashboards, Qulatrics, etc.
Shift: Aligned to the shift timings/schedule of the Region
Essential Functions of the Job:
Responsibilities:
Pre Onboarding
- Support in onboarding the New Joiner
- Collection of newly hired names and Buddies for Service line
- Coordinating with development team for updates on automation tools
- Update/maintenance of onboarding portal texts and Metaverse environment
- Extracting data from excel sheet using VLOOKUP and pivots for selecting invitees and maintaining data in teams channels.
- Responsible for sending pre-onboarding emails to new joiners, counsellors & buddies and coordinating with development team to keep email automation tool updated.
- Update of onboarding documents/ SharePoint
- Development of innovative technical onboarding tools
- Pre onboarding Welcome day/week
- Training sessions for Onsite Buddies – sending of information materials, coordinating with speakers (useful links, guidelines, etc.)
Day 1 / Onboarding / Digital Week (1 per month, 1 per each location, Rome/Milan/Bari)
- Onsite-buddy training and involvement
- Counsellors management on onboarding topics
- Management of communication flow – email, management
- Continuous engagement of key Stakeholders (Leadership team, Managers, SM, speaker), management and coordination of welcome in events
- Invitations and coordination of digital training events
- Quarterly review of written materials, with content owners
- Management and coordination of digital events, scheduling event, Q/A management, follow up
- Welcome day /week + Onboarding Post onboarding
- Graphic elaboration of presentations for speeches
- Management and coordination of onboarding, photographs of the event for sending follow up
- Digital event management and coordination, event scheduling,
- Acting as coordinator for webinars aimed for new hires including inviting speakers for participation, maintaining presentation material and sharing yearly calendar
- Q/A management, follow up
- Info-training sessions for the owners of the activities envisaged for the welcome day at peripheral offices
Post onboarding
- Recall new hires
- Sending post onboarding surveys and analyzing them on a monthly basis
- Training sessions for headquarters Buddy groups - SL - sending of information materials
- Systematization of materials and updating, continuous improvement approach
- Check of attendance, welcome kits delivered, expenses
- Listening activity: Qualtrics survey analysis of employee experience data.
Employee Experience & Employer Branding
- Support the planning, coordination and execution of Employee Experience and Employer Branding initiatives across Italy and Europe West.
- Coordinate project activities, timelines, stakeholders and follow-up actions to ensure timely delivery of agreed objectives.
- Maintain project documentation, SharePoint repositories, Teams channels, trackers and governance materials.
- Prepare and update presentations, communication materials and management reports for internal and external stakeholders.
- Support the development and execution of engagement, culture and employee experience initiatives.
Employee Listening & Insights
- Support Employee Listening initiatives, including EY People Pulse and other engagement measurement activities.
- Monitor participation rates and prepare reports, dashboards and stakeholder updates.
- Support qualitative and quantitative analysis of employee feedback and survey results.
- Assist in translating survey findings into actionable insights, presentations and communication materials.
- Maintain reporting files, user lists and supporting governance documentation.
Research & Employer Reputation Analysis
- Conduct desk research and collect information from internal and external sources related to talent attraction, employee experience and employer reputation.
- Support sentiment analysis activities using social media, review platforms and other available sources.
- Consolidate findings into management-ready summaries, reports and recommendations.
- Ensure the accuracy, consistency and quality of reported data and insights.
Job Portability
- Support the implementation and continuous evolution of Job Portability initiatives across Italy and Europe West.
- Coordinate the operational activities related to internal mobility campaigns, including planning, communications, tracking and stakeholder engagement.
- Maintain and update job opportunity repositories, communication materials, FAQs and supporting documentation.
- Monitor participation, applications and adoption metrics, preparing reports and insights for leadership and Talent stakeholders.
- Support the analysis of internal mobility trends and employee feedback to identify opportunities for improvement.
- Coordinate activities with Talent teams, Service Line leaders and other stakeholders involved in internal mobility initiatives.
- Prepare presentations, status updates and communication materials for governance meetings and leadership reviews.
Pre-Boarding Experience
- Own and maintain the Italy Pre-Boarding Portal, ensuring content accuracy, relevance and an engaging user experience for new joiners.
- Coordinate periodic updates of portal content, resources, FAQs, videos, links and onboarding materials in collaboration with content owners and stakeholders.
- Manage communication workflows related to pre-boarding activities, ensuring timely and consistent information sharing with incoming hires.
- Monitor portal usage, user feedback and adoption metrics, identifying opportunities for continuous improvement.
- Coordinate updates and enhancements of digital onboarding environments and related employee experience platforms.
- Ensure alignment between pre-boarding content, employer branding messaging and employee experience initiatives.
- Support the preparation and maintenance of onboarding documentation, welcome materials and digital resources available to new hires.
- Collaborate with Talent, Communications and Employer Branding teams to continuously improve the candidate-to-employee transition experience.
Communications & Content Development
- Draft, review and adapt communication materials in Italian and English.
- Support the creation of leadership presentations, briefing documents, surveys, announcements and stakeholder communications.
- Ensure consistency with EY brand, communication guidelines and visual identity.
- Coordinate updates to communication templates and reference materials.
Stakeholder & Provider Coordination
- Coordinate activities with Italy Talent Team members, Service Line stakeholders, GDS colleagues and external providers.
- Track action items, deadlines and dependencies across multiple projects.
- Support budget monitoring, vendor coordination and administrative project activities where required.
- Identify opportunities for process improvement and operational efficiency.
Knowledge and Skills Requirements:
- Experience using generative AI tools to support research, content development and reporting activities.
- Mandatory excellent knowledge of the Italian language, both written and oral
- Understanding of EY and EY Talent
- Commercial acumen and business awareness
- Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
- Attention to details, pro in project management
- Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
- Drive and deliver quality services and products to Talent
- Ability to learn new processes and skills quickly
- Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Strong project coordination and organisational capabilities.
- Ability to analyse data and transform information into clear and actionable insights.
- Experience in preparing executive presentations and management reports..
- Ability to work independently while collaborating effectively within international and virtual teams.
Preferred
- Experience in Employee Experience, Employer Branding, Internal Communications or Talent projects.
- Experience supporting employee listening, engagement surveys or people analytics activities.
- Familiarity with EY People Pulse, SuccessFactors, People Insights, Power BI or similar reporting tools.
- Experience in qualitative research, sentiment analysis and stakeholder reporting.
Additional Skills:
- Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
- Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders
Other Requirements:
- Flexibility in working hours to accommodate multiple time zones as needed
Job Requirements:
Education:
- Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialization
Experience:
- Minimum of 5+ years of progressive experience
- Significant experience of working in HR in professional services or corporate environment
- Experience in Onboarding is preferred
- Working in international and diverse environments
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