Japan Payments Processing & Appointments Executive

International SOS (Tokyo, 日本) フォロー 1日前

Full-time Hybrid Translation SOS Japanese Payment Processing

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About the role

- Do you enjoy speaking English?

- Are you detail oriented?

- Do you want to join an international market leader with a mission to help people?

We are looking for a Payments Processing Executive to join our team who are handling the appointments, referrals and healthcare provider payments for several US Military Healthcare Facilities located across Japan. You will be responsible for taking incoming calls from Japanese providers, translators, Military Healthcare Facilities and patients for their availability, referrals for translations as well as input claims. You may be requested to translate invoices from Japanese to English occasionally.

This is a hybrid role, working 3 days per week in our office in Tokyo.

Key responsibilities

To take incoming calls from Japanese healthcare providers, Military (Healthcare) Treatment Facilities, Japanese translators and patients and actioning any follow ups required
Ensure the accurate and timely processing of authorizations and appointments
Help resolve claims issues on behalf of providers and patients, working with International SOS teams to ensure timely and accurate resolution
Send referrals to Japanese vendors for translations
Input claims data onto system

About you

Experience in claims and billing preferable
Customer service skills
Knowledge of hospital/medical administration a plus
Bachelor's degree desirable
Professional level English language
Native level Japanese language
PC Skills (Excel, Word, Powerpoint)

Benefits

Competitive salary
Warm, supportive, and open company culture
An opportunity to thrive in a global environment
We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support